mary

Gainsight Featured in 2015 Internet Trends Report

I have to admit, I’ve had my fair share of career crushes throughout my professional life. When I dreamed of becoming an investment banker, Michael Lewis was a major influence. When I pivoted that dream into a short-lived attempt to join the Pittsburgh Steelers, “Mean” Joe Greene was whom I looked to for inspiration. That

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bringing-customer-success-to-hardware-new

A Q&A with Waterstone’s Neil Jain: Bringing Customer Success to Hardware

I had the opportunity to sit down with Neil Jain of Waterstone Management Group and ask him about the challenges and opportunities in bringing Customer Success to Hardware companies. Q. What are some of the challenges facing hardware companies today? A. We are seeing a few key challenges in hardware. First, hardware is becoming a commodity,

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How Different Hardware Companies Can Use Gainsight

How Different Hardware Companies Can Use Gainsight

The hardware ecosystem is complex in many ways. Thousands of companies build and assemble hardware components to support networking, communications, storage, data management, electronics, and countless other technologies that the world relies on everyday. Even more complicated is how and to whom hardware companies sell their products. Depending on their business model and the nature

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Celebrating Salesforce AppExchange's 3MillionInstalls

Gainsight Celebrates Salesforce AppExchange’s 3 Million Installs

Salesforce just announced that they have passed 3 million app installs from the AppExchange, the world’s largest marketplace of business applications. Congratulations – an impressive milestone! No other company in the world – SaaS, Cloud, or otherwise – has had such a profound impact on the way the world does business; delivering cloud-based solutions that

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Knowledge Transfer Process in Customer Success Management

Knowledge Transfer Process in Customer Success Management

Customer success managers and leaders: Do any of these statements sound familiar to you? “The customer was upset during our kick-off because we asked them the same questions that the sales team had asked them before close.” “I’m not sure what Services actually implemented for this customer.” “No one scheduled the kick-off meeting yet; I

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customer-success-for-hardware-companies

Customer Success for Hardware Companies

For many companies, implementing “customer success” processes and capabilities is a relatively new concept. SaaS companies have been the early adopters of institutionalizing customer success as a core function – Customer Success Managers at SaaS companies are focused day-to-day on driving renewals, increasing up-sell and cross-sell revenue, and managing their customers more proactively and efficiently.

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openview-customer-success-workshop

10 Things I Learned from the OpenView Ventures 2015 Customer Success Event

As a die-hard Pittsburgh sports fan, I’ve learned to avoid the 617 area code Boston region in the months following their regular inevitable sports championship of one kind or another. Furthermore, with near-all-time-record February snowfall, this month wasn’t the ideal month to convince a California transplant to come visit the “City of Champions.” But when

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saastr-annual-2015-presentation

Customer Success Learnings from SaaStr Annual 2015

Last Thursday was the first (of many, I hope) SaaStr Annual conference in San Francisco and it was awesome! From the venue, to the “between two ferns” interview setup, to the fact that CEOs from some of the hottest companies – including current Gainsight customers Box, OpenDNS, MobileIron, and Influitive – were there to share

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customersgrowth

We’re Growing Up – and To the Right – With Our Customers

One of our core values at Gainsight is Success For All – we believe that success for our stakeholders—whether our customers, teammates, or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives. There’s nothing more rewarding than seeing Success For All in action and ultimately, in

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bill-belichick

Is Your Startup The New England Patriots? And Are You Tom Brady?*

Let me get something out of the way upfront. I am not a Patriots fan. Not. At. All. As a lifelong, diehard, many-screws-loose Pittsburgh Steelers football fan, I couldn’t be further from the Brady Bunch fan club. In fact, as my team has constantly been toyed with and tortured by Giselle’s man (anyone remember the

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