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Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight
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Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
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Pulse Europe 2023: How Zapier Scaled Support Using Community
In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult…
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Why Customer-Centric Product Analytics Are More Important Than Ever
Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product…
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Lessons Learned When Constructing a Seamless Customer Journey
A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing…
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Five Opportunities for CS in a World Full of AI-Driven Change
Shhhh. Listen. Hear that? It’s the sound of the SaaS universe undergoing a massive change. Actually, the sound is more like a roar than a…
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3 Ways Devo Uses Gainsight Customer Communities to Engage Members and Expand Business
It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every…
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Customer Education and Community: The Scale Engines of Customer Success
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
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Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
It's time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an…
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Implementing CS From Scratch: 4 Best Practices
Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like…
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New Research Shows the Power of Gen AI for CS
The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital…
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How MoveWorks Increased CSM Capacity and Saved $2.5M in Customer Retention Costs Using Automation
MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks…
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How Autodesk Achieved 20% Response Rates and Reduced Response Times to One Week Using Targeted In-App Feedback Surveys
Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment…
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5 Top Takeaways From Pulse Europe 2023
That's a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on…
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Announcing the 2023 Pulse Europe GameChanger Award Winners!
Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and…
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Pulse Europe 2023: Gainsight’s Gen AI Powers a Human-First Customer Success Revolution
Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the…
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Introducing Our New Book! Customer Communities: Engage and Retain Customers to Build the Future of Your Business
In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support…
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Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight
Gainsight has always been a leader in the industry, from being the first to establish Customer Success itself, to evolving with changing customer needs, to…
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Navigating the Shift to Digital CS to Achieve Efficiency and Scale
Does this scenario sound familiar? Customer data scattered across various systems, workflows bottlenecked by manual processes, and an overarching need for a more unified and…
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Getting Started With Customer Academy Content Using Gen AI
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often…
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Gainsight’s Diversity & Inclusion Mission Statement
Mission and Vision Statement: Gainsight is committed to advancing Diversity & Inclusion in alignment with our company's overarching purpose, which is “To Win in Business…
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Six Strategies to Jumpstart the First 30 Days of Your Community Launch
We recently published an overview of what to expect in the first 30, 60, and 90 days of launching a customer community. In this article,…
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How to Turn a Traditional Help Center into Online Training Powerhouse
Consumers have made it clear that customer experience reigns supreme and they're willing to pay more for it. Part of that experience is how you train…
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Highlights From the Customer Success Index 2023: We’re at an Inflection Point
If this past year has shown us anything, it’s that companies with the most agility and a strong focus on the customer are the ones…
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How to Start an Academy with Limited Resources, Bandwidth, and Budget
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product…
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How Okta Increased Renewals by 13% and Adoption by 26% by Automating Touchpoints with Digital Customers
The identity and access management company Okta provides cloud software that helps companies manage and secure user authentication into applications. They also help developers build…
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How to Use AI to Create Great Customer Education Course Content
There's no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b…
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What to Expect in the First 30, 60, 90 Days of Your Community Launch
Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to…
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The History of Horizon AI: Gainsight’s Market-Leading Gen AI Engine
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of…
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LMS Platforms: Everything You Need to Know in 2023
What's an LMS Platform? So, what's an LMS platform? An LMS platform or learning management system is a software platform you can use to create, manage, deliver…
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Gainsight-HubSpot Partnership: Four Ways Integration Drives Value
It’s been said that success is a two-way street. Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re…
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The Customer Success Index EMEA 2023: Customer Success Enters Its Mature, Strategic Era
Whether you’re a parent, a pet parent, or the founder of a business, you know there’s nothing more satisfying than watching someone or something you…
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10 Things We Learned at Pulse Encore NYC
Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC, where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star…
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Health Scoring in the Modern Age
Look, we love watermelon as much as Harry Styles. Unfortunately, there’s nothing sweet about a customer whose health score seems green on the surface, but…
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How to Scale Customer Success with Digital Customer Education
For SaaS companies in 2023, it simply isn't possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Today, CS teams must…
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Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms
Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels…
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How Digital Customer Education Can Win You More Business
Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading…
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Five Things to Look for When Shopping for a CS Platform
Customer success is no longer an afterthought—it's a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools…
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