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17 LMS Features to Train Your Customers
The learning management system (LMS) market continues to grow — the market's expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a…
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What’s an LMS? Benefits, Types, Features, Cost and More
This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…
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Modernize Health Scores in Order to Monetize Retention and Expansion
In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll…
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How to Improve Product Knowledge with Online Learning
If you're not already prioritizing product knowledge, it's time. Learning how to improve product knowledge is one of the best steps toward creating a happier…
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A Guide to End User Training Best Practices
What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience.…
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How Glean Leverages Gainsight Essentials and Generative AI to Drive Customer Success
In a recent episode of Mehtaphysical Musings, Gainsight CEO Nick Mehta spoke with Lauren Kenndey, Head of Customer Success (CS) at Glean. Kennedy is a…
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What’s Embedded Learning and Why Do You Need It?
Online learning is one of the most effective ways to teach users how to succeed with new tools and features. However, there are many different…
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2023 Customer Success Compensation Survey Benchmarks: See How You Stack Up
In today's rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it's a necessity to protect and…
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Gainsight G2 Reviews Highlight Unbeatable Value
Choosing a new technology for your team can be a daunting task—especially a platform powerful enough to support your Customer Success operation. That’s why at…
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What’s A Customer Training LMS?
The customer journey does not stop as soon as a customer makes their first purchase; in fact, there’s a long way left to go. After…
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What’s a Customer Onboarding Template And Why You Need One
So, you want customers coming back again and again? Of course, you do. Here's the secret: customer education. When done right, customer education equips your customers…
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What’s a Customer Health Score and How to Improve It?
What's a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to…
Check it out What’s Customer Enablement?
Today, most customers expect a lot out of the buying process — more than ever before. They don’t just want to be shown a product…
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Customer Education Tools
Adopting a customer-centric mindset is more important than ever. Here's proof: 66% of customers expect companies to understand their needs. Customer-centric companies are 60% more profitable…
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Three Red Flags You’re Using the Wrong Customer Success Platform
Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have…
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Customer Education Statistics You Need to Know
The rise of customer education is hard — no, impossible — to ignore. As more companies realize the benefits of customer education and how it can improve…
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Customer Education for Saas Companies: How to Use It to Drive Product Adoption
What is customer education and why's it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product…
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Creating a Resilient Environment on Your CS Team
In the most recent episode of Mehtaphysical Musings, I sat down with Nikki Bishop, Customer Success (CS) Leader, to discuss everything from getting started with…
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Client Onboarding Software
Nothing has a more significant impact on retention and churn more than onboarding. So, how can you make sure you do it the right way?…
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Your All-in-One Guide to a Customer Education LMS
What’s a Customer Education LMS? A customer education LMS or customer training LMS is a software application for managing and delivering digital customer education programs.…
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Customer Education Software: A Guide
Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The…
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Customer Education KPIs You Need to Know
Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex,…
Check it out Ten Customer Education Best Practices
A customer education program isn't something you can just launch without much thought. Some thought is required. Here are 10 customer education best practices. Customer…
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What’s Customer Education? Strategies, Best Practices, and More
Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital technology, the barriers to…
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Build the Blueprint for Value Realization at Scale
When customers buy from you, a pact is created. It says: You're not only committed to delivering your products or services, but also the positive…
Check it out The What, Why, and How of Customer Adoption
Customer adoption is a very important element of a successful business, yet it’s still sometimes misunderstood. So, let’s ask ourselves: What’s customer adoption, why’s it…
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Custom LMS 101
A custom LMS gives you the flexibility to completely tailor the learning experience exactly how you want for your customers, employees, partners or workforce. Customer, employee and…
Check it out What is Blended Learning? Types, Examples, and Everything Else
It may be tempting to take your entire customer, employee or partner education program online. But wait. As we get back to in-person everything (fingers crossed), completely abandoning in-person training…
Check it out Your Complete Guide to Customer Expansion in 2023
The shifting sands of the B2B world are causing costly customer acquisition engines to slow down. Revenue declines are following suit. For B2B companies dealing with shrinking…
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Six Essential Customer Onboarding Steps
Ready for a wake-up call? Seventy-four percent of potential customers said they'd switch to another solution if onboarding was complicated. Meanwhile, 86% of customers said they'll…
Check it out SCORM LMS 101: The What, Why and How of SCORM in eLearning
Imagine you’re tasked with creating an online learning program or you’re looking for an LMS vendor for your company’s customer training program and you hear the term "SCORM" or…
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The Impact of Generative AI on Customer Success Software
Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. If you’re still reeling from its ability to process…
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Join Us at Pulse Encore: Elevating Customer Success to New Heights
Ready for liftoff? Gainsight is thrilled to announce Pulse Encore—an exclusive gathering of minds, ready to share, connect, and level up the world of Customer…
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Meeting With an LMS Vendor? Ask Them These Five Questions
A quick Google search will return a seemingly endless list of LMS vendors and make to make it even more confusing, many of them offer…
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Peer-to-Peer Power: How Sonos Leveraged Gainsight’s Digital Hub to Drive Community Success for 500K Members
In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their…
Check it out A Simple 5-step LMS Implementation Project Plan
You've decided to replace your old learning management system (LMS), upgrade your existing one, or launch one for the first time. In any case, the issue now becomes:…
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