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How to Measure Online Training Effectiveness and Get Leadership Buy-in
“Is our online training having a positive ROI?” If you’ve been on an L&D team for any period of time, someone’s asked you this question (probably…
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Your Checklist to Build a Cohesive User Journey
Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys…
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The Difference Between a Digital Customer and User Journey—and Why Both Matter
Well defined customer touch points are the foundation of a strong digital experience with your product. And as the SaaS industry evolves and gets more…
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How to Drive Adoption and Retention with Digital User Journeys
In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and…
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Ten Ways To Level Up Your Customer Success Strategy
A customer success strategy helps you engage customers and manage retention rates. But developing a strong customer success strategy requires time and effort. Particularly, you need to educate your customer base and make them…
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Leveraging Digital User Journeys to Level Up Your Digital Experience
In the fast-paced digital landscape, delivering exceptional customer experiences has become a crucial aspect of any successful business. Companies that prioritize understanding their customers' needs…
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Gainsight Grows Digital Success Platform With NorthPass Education Acquisition
This article was originally written by Barb Mosher Zinck and published on Diginomica. Every company has some type of motion around the customer journey, according…
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eLearning ROI: Four Benefits of Online Training + How to Prove Its Value
As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working. You want to help…
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How to Set Training Objectives for Customer Education
Churn is the enemy of every customer-focused business, which is why customer education is a vital part of acquiring and maintaining customers. Used properly, customers…
Check it out Five Customer Education Trends You Don’t Want to Miss in 2023
The uncertain times are leaving many B2B businesses in a cloud of mystery. What’s not hanging in the balance, however, is your customers' expectations. In…
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Six Ways to Boost Your Digital Customer Education Program
What do Digital Customer Education Programs and snowballs have in common? They both grow over time. By now, your learning journey is well underway. You've promoted the heck…
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Digital CS Challenges and How to Overcome Them
As the technology sector transitions from hyper-growth to durable growth, SaaS companies are shifting their focus to safeguarding Net Revenue Retention (NRR) and ensuring customer…
Check it out The Best Training Software Available Right Now
When considering “user training,” your mind likely goes to a typical onboarding meeting or company training session. However, this is no longer the only (and…
Check it out Eight B2B Customer Onboarding Best Practices
Every software product is different — it’s possible your software is unlike anything your customers have seen before. The earliest stages of your business’s relationship…
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Hiring a CS Ops Leader? Here’s What to Look for.
As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel…
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Gainsight Acquires Northpass: Five Reasons Customer Success Starts with Customer Education
By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. For the boring version…
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Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education
By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company…
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AI Gives CS a Competitive Edge
As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer…
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How to Create Digital Scale in Your Early-Maturity CS Program
Delivering exceptional customer experiences is imperative for all Customer Success teams. However, ensuring that you deliver the right information, at the right time, through the…
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Introducing Gainsight’s New Digital Customer Success Package
Many organizations face the challenge of a fragmented customer journey—especially because their tech stack, with many disparate customer-facing tools and resources, is disjointed and disconnected. …
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Why In-App Is Key to Digital CS
“This should come as no surprise, but the most digital part of Customer Success is in your products. And the best digital products really see…
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Transforming Customer Success at Coveo
When I joined Coveo, they had a great Customer Success (CS) team and were doing an excellent job servicing customers. They were a small group…
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Five Takeaways From Gainsight’s CxO Summit EMEA
The curtains have closed on another remarkable edition of CxO Summit EMEA, leaving us buzzing with excitement and brimming with new ideas. Over two days,…
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Start Simple and Scale Fast With Digital CS
Digital Customer Success (DCS) is continuing to evolve as a way to elevate and scale customer experiences—without burning out Customer Success Managers (CSMs). With a…
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Digital Hub: The Foundation of Community and Digital CS
Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and…
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How Notion Approaches Customer Health Scoring for All Segments
Customer health scoring is a crucial tool for measuring and predicting customer sentiment, retention, and expansion. But many organizations stumble when designing their first scorecard,…
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What Taylor Swift and My Teenage Daughter Taught Me About the Future
If you know anything about me or my leadership style, one thing is for certain: my strategies for being a CEO and a dad have…
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Why Vendor Consolidation Is Such a Big Force in Customer Success Right Now—and What You Can Do About It
Nick Mehta, CEO, Gainsight, recently had a chance to sit down with Ryan Neu, CEO, Vendr, and Chris Collins, CCO, Tricentis, to discuss one of…
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Gainsight Continues Its Leadership Position in Customer Reviews
When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified…
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Top 10 Takeaways From Pulse 2023
NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. The tenth anniversary of Pulse was the…
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Gainsight Pulse—Towards a Digital, Enterprise-wide Strategy for Customer Success
This article was written by Phil Wainewright and originally published in Diginomica. At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled…
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Drumroll, Please … Announcing Our 2023 GameChanger Awardees
Can you believe it’s been an entire year since the 2022 GameChanger Awards? Every year at Pulse, we recognize industry leaders who have made significant…
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Gainsight Announces Digital Hub, Generative AI Capabilities, and a New Digital CS Package at Pulse 2023
On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. And no, we aren’t talking…
Check it out At Pulse 2023, Gainsight Doubles Down on Digital Customer Success and Generative AI
Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era…
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The Upcoming Customer Success Revolution: Generative AI
By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? Maybe the Met Gala outfits? It's…
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The Laws of Community: How to Score in Business Through Community-Building
Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to…
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