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Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight
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Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
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Digital Made Simple at Pulse 2023
The future of Customer Success (CS) is digital, but that doesn’t mean it can’t be beautifully simple. At Pulse 2023, the largest conference in the…
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It’s Day One as a New CS Leader. Now What? 🤔
The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS…
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Pulse Turns 10! Celebrating a Decade of Defining a Durable Industry
During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like…
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From London to Amsterdam: Why We’re FIRED UP for Pulse Europe 2023
Tulips. Bicycles. Van Gogh. There’s a lot to love about Amsterdam, including … Pulse Europe 2023. Pulse Europe 2023 Lands in Amsterdam Over the years,…
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My Top 10 Mistakes in 10 Years: Gainsight CEO Nick Mehta
This article was originally published on SaaStr “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.”…
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Announcing Pulse 2023: What’s Next for CS, Human-First Leadership, and Building a Durable Future
We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live…
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Why Digital Customer Success Is Crucial in 2023 and Beyond
By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the…
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How Salesforce Managed Change to Encourage Gainsight Adoption
Technology can be a force multiplier when it comes to helping people and businesses perform at higher levels. However, whether you're adding capabilities or eliminating…
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The Perfect Pair: Why Human and Digital-Led Strategies Result in CS Excellence
Peanut butter and jelly, chips and salsa, cookies and cream, some combinations are meant for one another. And although these perfect pairings can be consumed…
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Key Takeaways From Our Customer E.R.A.S. Tour London
We’ve officially kicked off our European leg of the Customer E.R.A.S. Tour here in London. What’s E.R.A.S., you ask? (Hint: It’s so much more than…
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Gainsight Essentials: A Year in Review
By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. While the economic challenges of…
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Leverage Digital Strategy to Drive Efficiency in Uncertain Economic Times
With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. How?…
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Four Ways Gainsight’s Education Team Uses Community to Extend Learning
This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education…
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Facing Tech Budget Cuts? Get Our CIO’s Secrets to Managing the Madness
Whenever the economic landscape starts feeling shaky, companies—SaaS and otherwise—rush to tighten their belts and slash spend. Today we find ourselves in a very similar…
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How to Prevent Churn with Community Engagement
Customer churn. It’s on everybody’s mind right now. But are you leveraging your customer community as one of your top tools to recognize and mitigate…
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Why CFOs Should Embrace Human-First Leadership
This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Once, finance leaders had a simple mandate: Keep the books up…
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Pooled Customer Success Management: The Water’s Fine
Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real…
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Make These CS Adjustments Now to Overcome Economic Headwinds
We’ve entered an era of customer success (CS) where company executives and investors have agreed now is the time to double down on CS efforts.…
Check it out Four Ways to Turn Your KPIs Into Strategic Assets
This article was written by Alka Tandan, CFO, Gainsight, and originally published in CFO. In the digital economy, businesses are finding new paths to success.…
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Scale Customer Success Workflows Through CS Ops
Customer success (CS) is a multifaceted discipline. It’s both art and science. It’s a balance of high-touch and digital-touch interactions. It’s about creating efficiency while…
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Continuous Discovery Is the Way Forward for Product Teams
Right before our holiday break, I sat down with internationally acclaimed Speaker and Product Discovery Coach at Product Talk, Teresa Torres. As a Product Discovery…
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Zoom Future-Proofs Their Strategy With Customer Insights From Gainsight
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. While it’s been in business since…
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How AI Drives Digital Customer Success
By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that…
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Why Customer Success Should (and Shouldn’t) Own Account Management
We’re officially two months into the new year, which means it’s time for a common annual tradition in tech: Reorgs. Though to be fair, reorgs…
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Drive Product Adoption With a Multi-channel Approach
Well well well, it looks like we've stumbled upon the holy grail of customer success—product adoption. It's the one thing that can make or break…
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Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences
By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. Life used to be predictable. Take TV, for example. For decades, popular shows like The Simpsons and…
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The Product Adoption Data That Customer Success Needs
In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of…
Check it out The Ultimate Chief Customer Officer (CCO) Job Description
The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide…
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Digital Customer Success Strategies That Drive Expansion and Renewal
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create…
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Hit the Ground Running With Gainsight Marketplace
There’s an old adage that says “you have to walk before you can run.” And while every journey is different, it’s always nice to have…
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Five Ways to Evolve With Gainsight in 2023
At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. At our last Evolve event, we discussed how to…
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Need to Do More With Less? Try Digital Customer Success
In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got…
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Digital Strategies to Help You Activate Your Customers
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In a recent post, we covered how customer moments of…
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Five Takeaways From SaaS CEOs on 2023 Priorities
Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift…
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Gainsight Earns Top Spot on Glassdoor’s Best Place to Work List for 2023
At Gainsight, it’s our mission to be living proof that you can win at business while being Human-First. And we have some exciting news. Gainsight…
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Gainsight Achieves ISO 27001 Certification
Big announcement! An excellent way to begin the new year, we're ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. This significant accomplishment…
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