An excellent way to begin the new year, we’re ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate.
This significant accomplishment marks yet another pivotal turning point for our business. The way this certification was completed in record time, though, is certainly even more amazing and remarkable. Gainsight’s performance meets the highest requirements in information security, and receiving ISO 27001 accreditation is another strong indication of this to clients and partners across the globe.
What Is ISO Certification?
First of all, ISO stands for International Organization for Standardization. This is the organization that develops and publishes standards for organizations internationally. However, it is not the organization that actually does the certifying.
The ISO was founded in 1947 when delegates from 25 countries met in London at the Institute of Civil Engineers with the intention of facilitating international coordination on industrial standards. Today, the group is composed of members from 164 countries working together to develop the ISO standards.
What exactly do we mean by standards? According to the ISO website, they create the “documents that provide requirements, specifications, guidelines, or characteristics that can be used to consistently ensure that materials, products, processes, and services are fit for their purpose.”
ISO certification means a business has:
- High-quality management systems
- Data security
- Risk aversion strategies
- Standardized business practices
ISO-certified businesses have to undergo a strict conformity assessment through testing and inspections by a third-party group specializing in that standard. Businesses who pass these assessments demonstrate that they have achieved the particular associated standard.
By achieving a certification, it provides consumers and other stakeholders with confidence in the business systems and ensures that the relevant security, health, and environmental conditions are being met.
Gainsight’s ISO Journey
Attempting to achieve a certification in accordance with ISO rules is a drawn-out and occasionally complex process. We made the decision to go through the certification process in order to demonstrate, strengthen, and improve our existing effective information security procedures. We have always taken security seriously, therefore our auditors were happy to find zero nonconformities in the first go.
A huge thank you to our stakeholders for all of their efforts to make ISO certification possible and in particular our leaders: Nick Mehta, CEO, Gainsight; Alka Tandan, CFO, Gainsight; Karl Mosgofian, CIO, Gainsight; Anil Chalasani, India Country Head, Gainsight; Dave Swarthout, Head of Legal, Gainsight; and Ajay Agarwal, CISO, Gainsight.
Why Did We Pursue ISO 27001?
Gainsight has been developing and enhancing its information security procedures ever since in order to provide the best products with top-notch security for its customers. Therefore, obtaining ISO 27001 certification was a logical step to demonstrate the importance of this work for our clients and the organization as a whole. It also reaffirmed and highlighted the team’s excellent performance.
What This Means for Our Customers
We remain committed to upholding the greatest security, compliance, and privacy requirements while serving as a trusted, secure partner for our customer’s data.
Gainsight will always treat any of our clients’ data and information with confidentiality and integrity, so they can rest easy.
Our goal is always to improve and deliver, therefore protecting customer data is extremely important to us. This ISO 27001 certification is just the beginning. And we decided to go through this difficult certification procedure because of the benefits our clients will later experience.
This accreditation proves our dedication to information security, compliance, and regulation practices.
The benefits of ISO 27001 certification include:
- Top-notch security
- Protects our organization’s reputation
- Improves information security processes and strategies
- Rendering reassurance and establishing trust
- Awareness and cultural changes
- Cost-saving and improved efficiencies
- Gaining competitive advantage
Want to learn more about Gainsight? Get the inside scoop at Evolve, the Gainsight Product Event.