NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023.
The tenth anniversary of Pulse was the best one yet! You had to be there …
But just in case you missed it, here are my top 10 takeaways about Customer Success from an epic week:
1. Digital Is a Strategy, Not a Segment
EVERYONE is using Digital CS to scale. And it’s not just for small clients. Some of your biggest clients don’t need a QBR anymore.
2. Gainsight Digital Hub
Digital Hub is one integrated experience for your clients—on the web and in-app—for knowledge base, self-service, community, product requests, Success Plans, and more.
3. AI Makes Us More Human:
AI allows Customer Success Managers (CSMs) to focus on where they uniquely add value.
4. Gainsight Horizon AI
We released GPT-driven functionality for automated customer summaries, smart search, survey takeaways, prompt-driven setup, and more.
5. CCO 2.0
According to recent Gainsight research, 39% of tech companies now have a CCO, with many owning Post-sales, Account Management, and even Sales Engineering.
6. Gainsight Everywhere
We launched a new pricing model for unlimited access to Gainsight, to support CCO 2.0.
7. CS 2023 Is Agile and Fast
You need to start fast and scale quickly.
8. Gainsight Joyride
Try out Gainsight for yourself in a self-service trial environment.
9. All of This Needs CS Ops
WAY more CS Ops pros and content than ever before. And we need them!
10. Better Together
This community is what we all need right now—more than ever.
Ready for Pulse Europe?
Registration for Pulse Europe 2023 is now open! We can’t wait to welcome you to Passenger Terminal Amsterdam on November 15–16.