Drive Expansion & Advocacy
Make it easy to spot and act on opportunities for growth. Find the best candidates for customer advocates.
Identify white space by tracking customer buying and engagement patterns across segments. Find your most engaged accounts and power users to discover your biggest fans. Identify optimal upsell and cross-sell targets using Gainsight’s Sales View.
From measuring your Net Promoter® Score to capturing customer feedback on your new offerings, Gainsight surveys help you identify advocates and references for your next deal. Our powerful analytics make it easy to turn data into actionable results.
- Get alerts for high satisfaction scores on feedback surveys.
- Use playbooks to convert happy customers into vocal advocates.
- Scale renewal efforts with a configurable cadence of surveys deployed across the customer lifetime.
Sales and Account Management Teams use Gainsight’s Sales View to identify optimal upsell and cross-sell targets, manage renewals, gather references, and prepare for meetings efficiently with rich customer data.
- Use Sponsor Tracking to reach out to your former sponsors in their new roles to uncover new opportunities.
- Use survey and engagement data to find references for your next deal from your Opportunity or Account page.
- Know your customer’s adoption and health trends, transaction details, outstanding support issues, and company details so you’ll never be blindsided on a sales call.
Reporting and Analytics
Galvanize your renewals pipeline with Gainsight reporting. Use our blazing-fast, intuitive reporting engine to create drag-and-drop visualizations as well as get a holistic view of your business.
- Discover hidden opportunities and insights buried in your data.
- Identify customer trends that signify upsell or cross-sell potential.
- View and track customer references with role-based dashboards.
Add a personal touch to your advocacy requests with 60-second videos from Gainsight’s Gsnap.
- Engage your audience with branded, personalized videos.
- Set expiration dates to keep your videos relevant
- Use real-time engagement metrics such as Views, Shares and Thanks received to fine-tune your video outreach.