PulseCheck Learning

5 Customer Success Learnings from PulseCheck 2015

PulseCheck 2015 was absolutely amazing, with nearly 2000 people from around the world tuned-in – on average for nearly 4 hours(!) – to learn from experts in customer success who covered topics both executives and customer success leaders and practitioners need to know. And just in case you missed it or would like to go

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Strengthen and Leverage your Company’s Best Resource: Customer Advocates

The power of a customer’s own words to describe and share their experience with your company can not be undervalued. Today, Gainsight and Boulder Logic announce an integration of Boulder Logic’s leading customer reference management solution with Gainsight’s Customer Success Platform. With Gainsight’s integration with Boulder Logic, you can now synthesize data gathered during a

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Information Services, the Subscription Economy, and the Value of Customer Success

The business of buying and selling information is booming. In this competitive and rapidly growing industry, how can companies set themselves apart from the competition, while also contributing to their long-term growth? The answer: Customer Success. How does your company classify itself — Are you in the Information Services industry? Market Research? Market Intelligence? Business

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What Type of CSM are You? Take the Customer Success Personality Quiz!

On August 4th, we’re hosting the Pulse Online Career Fair. It’s is a great opportunity for you to chat one-on-one with representatives from 20+ companies with open positions in Customer Success. This event is virtual, so all you need is a computer, smartphone or tablet and an internet connection. On the day of the event,

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Feeling the PulseCheck Culture: No Facepaint Required

We were planning last year’s (inaugural) PulseCheck virtual workshop on the heels of World Cup 2014 fever. Companies across the globe carried on with business as usual, but typically with a TV on in the background streaming the matches live. The most passionate fans would conveniently schedule a team happy hour or lunch when their

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Gainsight Featured in 2015 Internet Trends Report

I have to admit, I’ve had my fair share of career crushes throughout my professional life. When I dreamed of becoming an investment banker, Michael Lewis was a major influence. When I pivoted that dream into a short-lived attempt to join the Pittsburgh Steelers, “Mean” Joe Greene was whom I looked to for inspiration. That

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A Q&A with Waterstone’s Neil Jain: Bringing Customer Success to Hardware

I had the opportunity to sit down with Neil Jain of Waterstone Management Group and ask him about the challenges and opportunities in bringing Customer Success to Hardware companies. Q. What are some of the challenges facing hardware companies today? A. We are seeing a few key challenges in hardware. First, hardware is becoming a commodity,

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How Different Hardware Companies Can Use Gainsight

How Different Hardware Companies Can Use Gainsight

The hardware ecosystem is complex in many ways. Thousands of companies build and assemble hardware components to support networking, communications, storage, data management, electronics, and countless other technologies that the world relies on everyday. Even more complicated is how and to whom hardware companies sell their products. Depending on their business model and the nature

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Celebrating Salesforce AppExchange's 3MillionInstalls

Gainsight Celebrates Salesforce AppExchange’s 3 Million Installs

Salesforce just announced that they have passed 3 million app installs from the AppExchange, the world’s largest marketplace of business applications. Congratulations – an impressive milestone! No other company in the world – SaaS, Cloud, or otherwise – has had such a profound impact on the way the world does business; delivering cloud-based solutions that

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Knowledge Transfer Process in Customer Success Management

Knowledge Transfer Process in Customer Success Management

Customer success managers and leaders: Do any of these statements sound familiar to you? “The customer was upset during our kick-off because we asked them the same questions that the sales team had asked them before close.” “I’m not sure what Services actually implemented for this customer.” “No one scheduled the kick-off meeting yet; I

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