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Learn MoreHow HoneyBook Scaled an Online Customer Community From Scratch With Gainsight
Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you…
Check it outThe Future Is Now: How AI Powers Business
There's a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person…
Check it out3 Tips for Developing Courses Your Customers Will Love
Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital…
Check it outTransforming Customer Success Into a Revenue-Generating Powerhouse
This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS…
Check it outScoring Big With Horizon AI: How Scorecard Optimizer Is Changing the Game for Customer Health and Team Wins
In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in…
Check it outHow to Prove the ROI of Your Online Training Program
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative.…
Check it out6 CS Leaders’ Predictions for the Future of Customer Success
In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the…
Check it outExpanding Customer Success Through Partners
When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as…
Check it outCS in the City: Meet the Trailblazers Transforming Customer Success
Imagine a warm October day in the bustling streets of New York, where four remarkable women stride down Fifth Avenue, laughter echoing in their wake.…
Check it outTop 3 Use Cases for Online Customer Communities in 2024
This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for…
Check it outHow to Drive Adoption With Digital User Journeys
Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do…
Check it outTop Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education
At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…
Check it outCommunity Management Essentials: Dos and Don’ts for 2024 Success
In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we…
Check it outSteering the Ship: Mapping Leadership and Goal-Setting for Customer Education
We're starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off…
Check it outUnlocking Customer Success with Channel and Ecosystem Partners
By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market…
Check it outJoin Us at Community Unplugged: Get Plugged Into What Powers Healthy Online Communities
Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged - an immersive virtual event designed to…
Check it outHow to Align Customer Success With Revenue
In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams…
Check it outGainsight Reigns Supreme: Winter 2024 G2 Grid Report Unveiled!
In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That's why here at Gainsight, we're beyond thrilled to share our…
Check it outCustomer Education & Training: The Investment That Keeps on Giving
The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result,…
Check it outWhy It’s Time to Slash Your Reliance on Manual Customer Training
Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the…
Check it outCommunity Manager Insights: A Conversation With Gainsight’s Own Community Management Team
Today is Community Manager Appreciation Day—recognizing the unsung heroes working behind the scenes to architect thriving, healthy communities that drive customer engagement and value. Gainsight…
Check it outHow Learning Is Transforming the CX Landscape
There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which…
Check it outCustomer Education Managers & Customer Success Managers: Who Does What?
Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…
Check it outCommunity-Driven Impact: How to Prove and Improve Your Community’s Value
By now, the value proposition for a customer community is well-established. Having a community of people who use, improve, and advocate for your product will…
Check it outPopmenu’s Guide to Digital Customer Engagement
Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer…
Check it outPulse Europe 2023: How to Drive Proactive Customer Success When You’re an Early-Stage Company
For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive…
Check it outPulse Europe 2023: How Zapier Scaled Support Using Community
In today’s customer-centric world, providing fantastic support is mandatory. But how do you deliver a high level of customer support at scale when a difficult…
Check it outWhy Customer-Centric Product Analytics Are More Important Than Ever
Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product…
Check it outLessons Learned When Constructing a Seamless Customer Journey
A carefully crafted customer journey is not static. They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing…
Check it outFive Opportunities for CS in a World Full of AI-Driven Change
Shhhh. Listen. Hear that? It’s the sound of the SaaS universe undergoing a massive change. Actually, the sound is more like a roar than a…
Check it out3 Ways Devo Uses Gainsight Customer Communities to Engage Members and Expand Business
It’s no surprise that highly engaged customers tend to be happier, longer-lasting customers. But there’s a catch: It can be a challenge to reach every…
Check it outCustomer Education and Community: The Scale Engines of Customer Success
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
Check it outGainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
It's time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an…
Check it outImplementing CS From Scratch: 4 Best Practices
Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like…
Check it outNew Research Shows the Power of Gen AI for CS
The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital…
Check it outHow MoveWorks Increased CSM Capacity and Saved $2.5M in Customer Retention Costs Using Automation
MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks…
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