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The Customer Retention Platform

Keep a good
thing growing. 

Gainsight gives your people and AI agents the context to act at the right moment, so you can retain and grow more customers.

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Dashboard showing Gainsight with toggles for Gemini, ChatGPT, and Claude enabled, a retention rate increase of over 30%, and a feature adoption rate of 92% with an upward trending graph.

Agentic AI, your way.

Buy the foundation.
Build your advantage. Hand off the rest.

Buy

No assembly required.

Create your own agents and workflows with your customer context already wired in.

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Build

Add what makes your business yours.

Apps and agents ready to work for your team without starting from scratch.

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Hire

Keep the outcome. Hand off the work.

Let Gainsight experts and agents run renewals at scale, so you get the outcome without having to staff the motion yourself.

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A man sits on a couch using a laptop, smiling with earphones in. On-screen graphics show course completion at 76%, AI answers, and tasks for an Expansion Analyst including budget and renewal updates.
A woman with long gray hair smiles at a laptop. Floating digital menus show skills, processes, toggles, and chat prompts, illustrating workplace productivity tools. The background is a bright, homey workspace.
Four people collaborate at computers in a modern office. On-screen graphics show software stats: Renewals (847 executions, 96% autonomy) and recovery rates (57% resolved, 14% escalated to Atlas Team).

Turn every signal into scored risk and the right action.

Staircase AI

Drive retention and expansion with the industry’s leading Customer Success platform.

Gainsight CS

Drive adoption with in-app guidance that meets users where they get stuck.

Gainsight PX

One place for customers to ask, answer, and learn together.

Gainsight CC

Turn new customers into product experts with academies that scale.

Skilljar

See the whole customer,
across the whole journey.

Onboarding

Make kickoff feel like a continuation, not a reset.

Adoption

Don’t wait for customers to tell you they’re stuck.

Engagement

Know who’s leaning in and who’s drifting away.

Learning

Close the gap between shipped and understood.

Renewal

Spot the warning signs before renewal day.

Expansion

Find the growth already inside your customer base.