RESOURCES
Ideas to Inspire Your Next Big Win
How to Efficiently and Repeatedly Identify the Right Value Stories
For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team's ongoing commitment to delivering tangible…
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Unlock the Power of Gen AI in Customer Success with Our Exclusive Ebook!
Discover the future of Customer Success with our comprehensive guide: "The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024." In today's fast-paced…
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2024 Market Guide for B2B Customer Community Platforms
2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
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10 Steps to Community Success in B2B Software
Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…
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Shantan Reddy on AI’s Everyday Magic
Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
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Meenal Shukla Celebrates AI as a Human Partner
Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
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Ophir Sweiry’s Vision of an AI-Powered 3D Future
Ophir Sweiry, Gainsight's visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
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Denise Stokowski on AI as the Great Simplifier
Denise Stokowski, Gainsight's SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
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Karl Mosgofian on the Democratization of Data Insights
Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
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Nick Mehta on the Imperative of AI Adoption
Nick Mehta, Gainsight's CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
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Customer Education ROI Calculator
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…
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Foundations of Customer Success: The Manual for an Impactful CSM
Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year.
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Getting Started with Customer Success: The Essential(s) Kit – NA
Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn't…
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Getting Started with Customer Success: The Essential(s) Kit – EMEA
Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn't just…
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How To Speak CFO: Real-World Tips for Communicating the ROI
Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…
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Sniffing Out Risk and What To Do About It
In the world of Customer Success, proactive risk management is the linchpin for ensuring seamless customer experiences. Vanessa Vadas, Customer Success Manager, Enterprise at Gainsight,…
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Make Community-building Your Ultimate Business Growth Strategy
In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains…
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The State of AI in Customer Success, 2023 Report
In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is particularly true in the dynamic realm…
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Customer Onboarding Template
Wow Your Customers From Day 1 With This Step-by Step Template Customer onboarding is a critical component of Customer Success. Particularly for recurring revenue companies,…
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2023 CS Index North America: The Inflection Point
Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainisght’s annual Customer Success Index. Gainsight, in partnership with Benchmarkit,…
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Gainsight Customer Education Templates
Customer Education doesn’t have to be a heavy lift to have a profound impact on your customers’ success. From engaging videos to self-paced courses, offering…
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Building A Digital Customer Success Program for B2B SaaS Companies
In today's rapidly evolving business landscape, where uncertainty reigns, and customer loyalty is paramount, B2B SaaS companies are strategically shifting towards Digital Customer Success. Discover…
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SaaS Customer Onboarding Playbook
From Welcome to Wow: Learn How to Engage Customers Right From the Start How you onboard your customers sets the tone for their entire experience…
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The Complete LMS Buying Guide
Use this guide to evaluate, select, and deploy a corporate LMS Customer education is increasingly critical for the SaaS market. Buyers with reduced software spend…
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2023 Gartner® Market Guide for Customer Success Management Platforms
2023 Gartner Market Guide for Customer Success Management Platforms has recognized ten vendors as Representative Vendors. In this report, Gartner states that “CSM programs have…
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The Business Case for Digital Customer Education
Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…
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2023 Customer Success Index EMEA
Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainsight’s annual Customer Success Index. Gainsight in partnership with Benchmarkit…
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Summer 2023 Community Grid Report
Compare community management software with real customer reviews. As businesses think about efficiency, digital strategies become a cornerstone for doing more with less. This resource…
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Digital Customer Success Maturity Model
Level up your Digital CS in three steps: Personalized, Proactive, and Predictive Often referred to as tech-touch, scaled, or one-to-many Customer Success, Digital Customer Success is defining…
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Unlocking the Secrets of Human-First Digital CS
Unleash the power of human-first Digital Customer Success (Digital CS). If you’re a savvy CS leader, you know that a truly powerful Digital CS strategy,…
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G2 Report for Customer Success
Based on 900+ reviews, Gainsight is the leader in customer success software. In today’s economy, your time is more important than ever. When comparing customer…
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The Evolution of CS Compensation Report (EMEA)
Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report. It’s official: Customer Success (CS) is firmly established at the…
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The Evolution of Customer Success Report
Role Expansion and Compensation in 2023 Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report! It’s official: Customer Success…
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Digital Customer Success Maturity Model
How to Scale a Digital CS Strategy in Three Stages To build a future-proof business, SaaS organizations need to double down on their most durable…
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The Elements of Digital Customer Success for B2B SaaS Companies
Building a Successful Digital-Led CS Program With the recent economic uncertainty, B2B businesses have accelerated their digitization efforts. SaaS companies have become more focused on…
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