Executive teams can analyze churn, assess its impact on overall company revenue growth and measure the value of Customer Success efforts.
Customer Success teams finally have an integrated system to manage customer retention and reduce churn across the enterprise.
Sales teams can leverage Customer Success efforts to increase renewal rates and drive up-sell revenue.
Product Management teams can understand how customers are using new features to drive roadmap prioritization and feature specification.
Marketing teams can quickly identify happy, reference-able customers who are actively using specific parts of the company's product or service.