Shared Definition, Shared Delivery: How CS Teams Align Around Customer Value

When it comes to value realization, alignment is everything. But too often, organizations jump straight to measuring customer outcomes without first ensuring there’s a shared understanding of what “value” actually means. True impact starts when every team, from Sales to Customer Success, operates from the same definition.

In this webinar, we’ll take a step back and look at the bigger picture. Join Taylor Johnston, Senior Director of Advisory Services at Gainsight, for a practical discussion on how CS leaders can create a shared understanding of value across their organizations, even before the first renewal comes up.

You’ll leave this session with:

• Practical ways to help your teams get on the same page about what you’re selling and what you’re actually delivering
• Key steps for building a cross-functional foundation that helps customers see real value
• A real-world example of how a value realization practice works