Atlas AI-Native Services

Give your long tail the 
high-touch treatment.

Atlas AI-Native Services take on the long tail with AI agents on the front lines and renewal experts ready when the process needs them. You get more coverage without building another team.

Talk to an Atlas expert

Scale the motion without shrinking the experience.

Your renewal team knows how to have a real customer conversation. They just can’t have one with everybody.

Automation can reach the whole book, but a sequence only gets you so far once customers start asking questions, pushing back, or weighing other options. Traditional outsourcing can lower the cost to serve, but it often scales the same people-heavy model without improving the result.

So, the long tail gets covered on paper, while plenty of renewal growth opportunities still get left behind.

How It Works

AI works the front lines. 
Experts tag in when needed.

With Atlas AI-Native Services, you hire Gainsight to handle the everyday renewal work. When something needs human judgment, a Renewal Manager joins the workflow to validate the next move or take it from there. For the customer, it's one continuous conversation.

  1. 01

    AI works most of the renewal

    Atlas reaches out by email, follows up, understands responses, handles objections, and keeps the renewal moving within agreed guardrails.
    A smiling woman holding a tablet with an overlaid digital dashboard showing renewal statistics, time saved, and a notification for “Guardrails” regarding escalations.
  2. 02

    A human steps in when it matters

    When judgment is needed, a Renewal Manager picks up with the full conversation, context, sentiment, and next steps already in hand.
    A smiling woman looks at a digital interface labeled Atlas showing an agent assessment that suggests a recommended response for a high-value account.
  3. 03

    Atlas learns from the handoff

    What the expert does feeds back into the system, so more situations can be handled autonomously in the future.
    A professional man using a tablet, overlaid with digital interface cards showing account statuses for Kensington Law, Huntington Industries, and Windham Legal Group.
A smiling woman holding a tablet with an overlaid digital dashboard showing renewal statistics, time saved, and a notification for “Guardrails” regarding escalations.
A smiling woman looks at a digital interface labeled Atlas showing an agent assessment that suggests a recommended response for a high-value account.
A professional man using a tablet, overlaid with digital interface cards showing account statuses for Kensington Law, Huntington Industries, and Windham Legal Group.

Benefits

Hand Atlas the renewal book.

Atlas AI-Native Services runs your renewal book with AI agents and Renewal Managers, while your team stays connected through the rhythms it already uses.
You pay for the outcome, not another tool to run.

Status distribution donut chart showing 428 total accounts: 361 in Agent handling, 38 Completed, 14 in Renewal Manager, and 15 Other.

Every customer gets real attention.

Scale a renewal motion where you need it most in the customer base, without assigning a person to every account.

Progress bar showing $8.7M of $36M ARR renewed.

Stay in the loop. And out of the weeds.

Gainsight runs the day-to-day motion end-to-end. Your team stays connected through the same forecasting, reviews, and escalation rhythms it already uses.

Donut chart labeled “Autonomy Split” showing 67% renewed autonomously and 33% required human touch.

The more it sees, the more it can handle.

Every human-completed interaction teaches Atlas something new, pushing more of the renewal motion toward high-quality autonomy over time.

Rate metrics showing GRR at 91.2% with a 1.2 increase and NRR at 95.3% with a 1.1 increase, compared to the last quarter.

When you do better, we do better.

Gainsight shares in the uplifted GRR we help deliver, putting our incentives behind the same outcomes you care about.

A soft, circular gradient transitioning from pale peach in the center to white at the edges.

Why Atlas

Is Atlas a fit for your renewal book?

If these sound familiar, your long-tail renewals might be ready for Atlas.

Your renewals matter. Your team’s time matters more.

It matters to retention, but running it in-house isn’t what makes your business better than the competition.

Your process is predictable. Your customers aren’t.

Atlas can learn the process, while human judgment still matters when the conversation gets complicated.

You have enough renewals to change the math.

There are enough renewals for automation and learning to make a meaningful difference.

Your current renewal model is costing you.

Coverage is thin, costs are high, teams are stretched, or renewal performance needs to improve.

Get Started

We’d rather measure first 
and promise second.

Before Atlas takes on the work, we get clear on what your long-tail renewals are doing today.

We look at what’s renewing, what isn’t, your current process, who’s getting covered, and what it costs. Then we agree on the baseline, the target, and what success needs to look like.

What we look at

  • Historical renewals + GRR
  • Long tail segment + staffing coverage
  • Data + workflows
  • Customer experience + cost to serve
  • Sources of renewal risk

What we agree on

  • How the long tail performs today
  • Your agreed GRR baseline + target
  • Where the biggest gaps are
  • Where Atlas can make a difference
  • How we’ll measure success