The Customer Success Podcast – Coming July 1st, 2017

The rise of the recurring revenue model over the past decade has made the rise of the Customer Success industry inevitable. Now more than ever, business leaders need to understand how to transform their companies around Customer Success at an organizational, transactional, and—most importantly—fundamental level.

To give a voice to this new, disruptive movement, Gainsight is proud to introduce the Customer Success Podcast, which aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs in the industry. The podcast will premiere on July 1st, 2017 and is hosted by Allison Pickens (Chief Customer Officer at Gainsight), who will share those stories alongside an all-star roster of special guests. “We’re excited to showcase top innovators in the Customer Success community,” said Pickens, “and to share the narratives of how they built some of the most impactful Customer Success organizations. As host, I’ll dig into the ‘how’ and, more importantly, the ‘why’ behind these leaders’ efforts and dig deep to understand how our listeners can use the guest’s experience to elevate their own programs.”

We’ve curated an amazing line-up of guests from across the industry to bring you a diverse, well-rounded perspective, including:

  • Helen Yu (Chief Customer Officer, Sprinklr)
  • Roger Lee (General Partner, Battery Ventures)
  • Byron Deeter (Partner, Bessemer Venture Partners)
  • Emilia D’Anzica (VP of Customer Engagement, WalkMe)
  • Anthony Reynolds (CEO, Altify)
  • Jennifer Dearman (Vice President of Global Customer Success, Kronos)
  • and many more!

Make sure to subscribe on Soundcloud, iTunes, or wherever you listen so you don’t miss the latest best practices and stories from around the industry. You can also check out detailed show notes of each episode at