Start and Scale Your Customer Growth Engine

The Gainsight you know and love got a whole lot easier. Start and scale with Gainsight – and go live in as little as four weeks! What are you waiting for?

Three electronic devices (a laptop, desktop monitor, and tablet) display Gainsight dashboards with business analytics and data. To the right, a smiling woman with glasses holds a smartphone, overlaid with a yellow circular graphic for customer success.

Turn Insights into Actions

Create a Full 360 View of Every Customer

  • Instantly capture and display a centralized 360 view of every customer’s health, trends, risks, engagement and goals
  • Deliver the value customers expect by giving your CSMs complete control over the tools and data they need to maximize productivity and results
  • Enable your cross-functional team to align on outcomes by surfacing key insights in the tools they use everyday, such as your CRM, Slack, or video conferencing platform.
  • Design multiple 360 layouts to show the right view depending on your customer’s attributes or a specific user’s role
A smiling woman stands in front of three business dashboards powered by Gainsight, showcasing data like portfolio summary, customer experience metrics, and cockpit risk levels. These Essentials include charts, stats, and colorful graphics that bring the insights to life.

Gain Instant Confidence

Know Your Customers’ Health Inside and Out

  • Proactively monitor and manage customer health with a holistic framework that provides the data your team needs to to act with clarity and precision
  • Avoid missing key customer data by bringing in information from your CRM, support ticketing software, product usage data, and more.
  • Eliminate inaccuracies and guesswork with a health score framework based on the signals and data that are important to you.
  • Prevent unexpected churn with proactive alerts and targeted playbooks that automate outreaches based on changes in customer health.
A smiling person stands beside a digital scorecard displaying an overall score of 65, complete with a score history graph. Various health indicators and measure groups are visible, alongside a button labeled "Optimize with AI," powered by Gainsight Essentials for enhanced insights.

Optimize CSMs’ Day to Day

Deliver a Personal Touch 
at Scale

  • Launch personalized, automated emails based on customer attributes such as health score, product usage, survey results and lifecycle stage.
  • Log and view your customers’ entire chronological history, including notes, updates, and touchpoints to better understand their unique journey.
  • Eliminate guesswork with detailed reports that show how teams spend their time and which activities have the greatest impact on customer success.
A woman with an upward gaze sits beside a computer screen displaying an email draft in Gainsight Essentials, welcoming a new executive sponsor—ready for customization to drive customer success.

Powered by Easy Design & AI

The Power of Gainsight, Without Feeling Overpowered

  • With 80% of our platform getting a complete makeover, it’s easier than ever to use and administer Gainsight today
  • Faster set up means you can go live in as little as 4 weeks – with simplified ways to get your programs off on the right foot and start realizing immediate value.
  • The latest AI-powered productivity tools mean you can get even more from Gainsight – from customer summaries to instant meeting notes, to deeper data analysis and insights.
A person using a laptop smiles at a chat bubble featuring Gainsight. The conversation displays: "Is there an existing feature request on enhancing permission bundles?" and "I found an Essentials feature request matching that description!" The background is a gradient of blue and purple.

Assess your company across a few key dimensions, and we’ll generate your custom Gainsight Plan as well as provide recommendations with tips, best practices, and success measures.

Buying any technology requires a clear understanding of your business case and a thorough evaluation process.

The Essential Guide to Essentials (we know, we know) offers you all the tips and strategies to launch CS programs from scratch.