Start and Scale Your Customer Growth Engine
The Gainsight you know and love got a whole lot easier. Start and scale with Gainsight – and go live in as little as four weeks! What are you waiting for?
Turn Insights into Actions
Create a Full 360 View of Every Customer
- Instantly capture and display a centralized 360 view of every customer’s health, trends, risks, engagement and goals
- Deliver the value customers expect by giving your CSMs complete control over the tools and data they need to maximize productivity and results
- Enable your cross-functional team to align on outcomes by surfacing key insights in the tools they use everyday, such as your CRM, Slack, or video conferencing platform.
- Design multiple 360 layouts to show the right view depending on your customer’s attributes or a specific user’s role
Gain Instant Confidence
Know Your Customers’ Health Inside and Out
- Proactively monitor and manage customer health with a holistic framework that provides the data your team needs to to act with clarity and precision
- Avoid missing key customer data by bringing in information from your CRM, support ticketing software, product usage data, and more.
- Eliminate inaccuracies and guesswork with a health score framework based on the signals and data that are important to you.
- Prevent unexpected churn with proactive alerts and targeted playbooks that automate outreaches based on changes in customer health.
Optimize CSMs’ Day to Day
Deliver a Personal Touch at Scale
- Launch personalized, automated emails based on customer attributes such as health score, product usage, survey results and lifecycle stage.
- Log and view your customers’ entire chronological history, including notes, updates, and touchpoints to better understand their unique journey.
- Eliminate guesswork with detailed reports that show how teams spend their time and which activities have the greatest impact on customer success.
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The Power of Gainsight, Without Feeling Overpowered
- With 80% of our platform getting a complete makeover, it’s easier than ever to use and administer Gainsight today
- Faster set up means you can go live in as little as 4 weeks – with simplified ways to get your programs off on the right foot and start realizing immediate value.
- The latest AI-powered productivity tools mean you can get even more from Gainsight – from customer summaries to instant meeting notes, to deeper data analysis and insights.
Assess your company across a few key dimensions, and we’ll generate your custom Gainsight Plan as well as provide recommendations with tips, best practices, and success measures.
Buying any technology requires a clear understanding of your business case and a thorough evaluation process.
The Essential Guide to Essentials (we know, we know) offers you all the tips and strategies to launch CS programs from scratch.