Beyond the AI Checklist: What Customer Success Needs Next

AI is becoming table stakes for Customer Success platforms, but as capabilities like predictive insights and AI-powered workflows become more common, the question is no longer what AI can do, but how it can deliver meaningful customer outcomes.

Join Ori Entis, Gainsight’s EVP & GM of Product and Engineering for a look at the forces reshaping Customer Success, informed by recent industry evaluations, analyst perspectives, and customer conversations.

We’ll explore:

• The evolving CS landscape: What recent industry evaluations reveal about changing buyer expectations, market priorities, and the role of AI.
• Beyond AI-powered productivity: How autonomous agents and human expertise can work together to turn customer intelligence into action.
• The changing retention model: How organizations are rethinking ownership, engagement, and scale to drive better customer outcomes.
• Gainsight’s vision in action: How Gainsight is bringing agents, intelligence, and connected workflows together to identify risk earlier, scale personalized engagement, and drive retention and expansion.