Who’s responsible for customer success these days?

In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence and author of Kellblog, Dave Kellogg. Their conversation will highlight the impact of asking the right questions of your Customer Success Team, pragmatic approaches to scale, challenging assumptions, and reimagining Customer Success to align with some of the top predictions in 2024.

Nick and Dave have:

  • Discussed the complexities behind evaluating the cost of CS
  • Showed you how to answer the question, “Why do we need CS?”
  • Explore alternative inquiries that lead to informed, data-driven choices

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