Build a better customer experience by getting digital-led CS strategies right

In this webinar, Looker’s Brian LaFaille and Remco de Vries from Gainsight, get really tactical and discuss digital-led strategies. They walk through examples, highlight user-based motions and even capacity planning and how Digital CS can be your best friend.

They focus on 5 key areas:

  • Segmentation – How do you define your segments?
  • Channels – What channels should you use, when?
  • Transitioning – How do you transition customers to a – digital-led program?
  • Results – How do you measure success?
  • Team – Who does what?

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