Humanizing Customer Education
Tailoring Digital Learning to Customer Needs
Technology is everywhere and advancing at a rapid pace, but we can’t lose sight of the connections and relationships that make us human—and that extends to how your customers learn about your product. This series aims to transform Customer Education professionals into architects of learning experiences that thoughtfully blend empathy, technology, and education and equip teams with actionable strategies to enhance the customer success journey.
Webinar Schedule
The Power of Human-first Learning
Join Gainsight CEO Nick Mehta to explore how to humanize, engage, and enhance your Customer Education efforts.
- How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and grow.
- Techniques and tools to create interactive and personalized learning experiences that captivate and resonate with your customers.
- Real-world examples of how a human-first customer education has increased customer satisfaction, retention, and overall success.
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Harmonizing Digital and Human Touch: Can They Coexist?
Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives.
Still, the essence of human interaction remains irreplaceable. So, how can you balance the demand for all-things digital with the inherent need for human connection to drive growth and foster stronger customer relationships?
Join us to hear how BirchStreet successfully used this hybrid model to not overcome challenges related to turnover, scale, and accessibility and enrich their customer success narrative.
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Developing Human-first Learning Content
Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their engagement, satisfaction, and success.
Join us as we explore how to transform your Customer Education program from a focus on product features and functionalities to one that aligns with your customers’ actual needs and desired outcomes.
We will reveal strategies for designing and delivering learning experiences that resonate deeply with customer needs and aspirations, ensuring your educational content not only informs your customers but empowers them to unlock the total value of your product.
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Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions
Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.
This session will take you through a variety of approaches that respect and adapt to the individual needs, contexts, and preferences of the modern learner. Learn how to develop and progress a learning journey that fits naturally into your customers’ lives—from foundational practices to technology-driven strategies that help you cater to individual learner needs at scale.
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