Webinar Schedule

Available on Demand
July 5, 2024

Fueling Your CS Strategy via Product Experience

Do you know if your customers are utilizing key facets of your product suite? Do you know which features are stickiest? Do your CSMs take action against Product-led insights? Join Morgan Redwine, Manager of Customer Success Strategy and Operations at Dealerware, for a discussion around:

Available on Demand
June 15, 2024

Launching your First Digital-First Segment

A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still get the care they need? Join Angie DeLaRosa, Senior Manager of Customer Success at NAVEX, to hear what it takes to make that transition by learning how to:

Available on Demand
May 19, 2024

Operationalizing the Sales to CS Handoff

What happens when you play a childhood game of telephone? The message distorts dramatically from person to person. Learn how to create a seamless experience from Sales to CS by programmatically capturing necessary information early in the customer journey. Join Bill Thrash, SVP of Customer Success at Critical Start, to find out how to:

Available on Demand
April 14, 2024

Create a Meaningful & Predictable Health Scorecard

Most companies have a customer health score…but is it actionable? Can you define what an “orange” customer is? Let’s simplify health scoring and boil it down to the basics by highlighting what it takes to create actionable measures. In this session, you’ll be able to come out with answers to the following questions:

Available on Demand
March 17, 2024

Make Accurate & Actionable Data a Priority

“I have perfect data”…said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and accurate plan around her customer data.