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Webinar

Strategic CX In Action: How Tricentis Leverages AI for Customer Success and Support Alignment

When it comes to AI, no customer success team wants to be left behind.

That’s especially true given today’s fast-paced business environment in which every team struggles to keep up with customer expectations. And this is exactly why now is the time to talk about how growing enterprise organizations need to approach delivering a customer experience that is truly about today’s customer.

Watch this webinar to learn about:

  • Opportunities to become more personalized, more proactive, more aligned (less silos)
  • How to build an AI engine+rolling out Digital CX
  • Modern Support and Success metrics (real-time, business outcome-driven) vs lagging indicators and manual, inefficient processes

Event Specifics:

Host:

Speaker

Remco De Vries VP of Global Demand Generation, Gainsight

 

Speakers:

Speaker

Somya Kapoor CEO, Co-founder, TheLoops

Speaker

Genady Rashkovan VP of Global Support, Tricentis

Speaker

Mike Maday Sr. Director of CS, Gainsight

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