Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own success; when customers fail, businesses fail. And while everyone contributes to CS, customer success teams are on the front lines to ensure they are successful (despite the internal and external roadblocks in the way).

Join Gainsight and Katy Filley, Senior Success Manager at Floqast, to hear how Katy gets the most of Gainsight in her customer-facing role. You’ll hear how Katy navigated Gainsight as a first time CSM, established great CS habits that make her successful today, and gets the most of her day to day through Gainsight.

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