Ecosystems

Through their integrated platforms, Ecosystems and Gainsight empower business-to-business vendors to quantify the value promised in the sales process and seamlessly compare the value actually delivered in customer success.

Sales

• Leverage pre-built industry libraries to explore and identify the customer’s desired business outcomes
• Quantify the tangible business value of attaining each outcome
• Deliver compelling propositions, comparing total business value versus investment

Customer Success

• Inherit the customer’s pre-sales expectations of value as a foundation of the success plan
• Earn the right to retain and grow by tracking the actual value delivered
• Use gaps between expected and actual value to impact health scores and to trigger the right actions

For more on Gainsight’s integration with Ecosystems, click here to download the full integration sheet.