Gartner® Magic Quadrant™ and Critical Capabilities for Customer Success Management Platforms

Gainsight was named a Leader for the third consecutive year and received the highest product scores across all three evaluated use cases.

Your CS platform choice shapes whether your team drives retention and expansion or just tracks activity. Gartner published two reports to help you evaluate that choice, one on how vendors compare and one on how products score. Here’s how Gainsight was evaluated in each.

Gartner Magic Quadrant for Customer Success Platforms showing Gainsight, Planhat, ChurnZero, Certinia, Velaris, Vitally, HubSpot, and Custify positioned across the four quadrants as of October 2026.

Gartner® Magic Quadrant™

Gainsight was positioned highest for Ability to Execute and furthest for Completeness of Vision.

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A smiling woman with short hair and glasses holds a tablet displaying a Gartner Critical Capabilities report, with the Gartner logo in the bottom right.

Gartner® Critical Capabilities for Customer Success Management Platforms

Highest product score in all three use cases: 4.42 (self-contained teams), 4.47 (enterprise), and 4.45 (integrated CS and services), on a 5.0 scale.

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What's Inside

Start with the Magic Quadrant to build your shortlist. Then use Critical Capabilities to pick the product that fits your use case.

Gartner®, Magic Quadrant™ for Customer Success Management Platforms, Michael Maziarka, Daniel Hawkyard, Maria Marino, Andy West, 19 October 2026.
Gartner®, Critical Capabilities for Customer Success Management Platforms, Michael Maziarka, Maria Marino, Daniel Hawkyard, Andy West, 28 October 2026.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.