Champion pushes real-time community activity from Gainsight Community into Champion, including posts, replies, likes, ranks, badges, and moderator status, so Customer Marketing and Advocacy teams can identify and activate their most engaged community members as advocates. Program owners can enrich champion profiles with community context, automate badge assignment across both platforms, and give customers one seamless experience across community and advocacy activity.
- Identify Your Top Community Contributors: Sync community activity from Gainsight Community, including posts, replies, likes, ranks, and moderator status into Champion so customer marketing teams can spot your most engaged community members and activate them as advocates.
- Enrich Every Champion Profile with Community Context: See each advocate’s membership date, status, ranks, badges earned, and community content created directly on the Champion profile, giving program owners a complete picture of every champion’s influence.
- Automate Badge Assignment Across Both Platforms: Assign Community badges manually in bulk from the Champion grid or through auto-assignment rules, and see them reflected instantly in the Gainsight Community UI, so advocates earn recognition without manual cross-system work.
- Deliver One Seamless Advocate Experience: Give community members a single login, one unified points system, and one portal for every community and advocacy activity, so customers engage in one place while program owners manage both sides from a single view.
- Control What Flows Between Champion and Community: Use the dedicated Community Settings screen to configure which data syncs to Gainsight Community and how badge auto-assignment rules fire, giving admins full control over the integration.