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On-demand account intelligence for leadership — no CSM required.
Executive-ready briefing with business context and talking points.
Pull feature adoption, user lists, and account data as CSV exports without building a report or opening PX admin.
See where tag sprawl exists across the community before deciding how to clean it up.
Get an instant roster of everyone in a course so your CS team knows exactly who to support, follow up with, or recognize.
Identify how often users hit errors versus how often they're engaging with self-serve help content, so you know where a Knowledge Center gap might exist.
Get a complete picture of moderation queues, flagged content, and recent activity in one conversation.
Understand how customers are reacting to a recent release without manually reading every thread.
See who's active, which accounts are at risk, and how features are trending across your customer base without opening PX admin or running a manual…
Understand what's driving health across your portfolio — without exporting reports.
Flag where members aren't getting answers so you can prioritize responses and content creation without touching a dashboard.
See who your most active members are based on points earned, so you know who to recognize.
Prep for customer meetings combining Staircase intelligence with calendar context.
Walk into every call prepared.
An entire book of business understood in hours, not weeks.
Weekly health synthesis without the data assembly work.
Every upcoming renewal with ARR and health at a glance.
Turns call notes into a full activity record: Gmail recap, timeline entry, risk flags, Success Plan updates, and action items.
Self-serve account context — no CSM back-channel needed.
Structure your QBR with evidence from the last quarter.
Identifies pattern themes across recent churns, surfaces accounts missing analysis, and generates per-account churn breakdowns in one pass.
Keep your groups clean and accurate when someone changes roles, leaves a customer account, or no longer needs access to a particular training.
Scores your renewal book by movability, pulls full risk and expansion analyses on the top 15, and surfaces where to focus to protect and grow…
Walk into every renewal conversation confident and prepared.
See Gainsight in action.
