Gainsight MCP Library

Executive Briefing

Multi-account executive summary creator for leadership and board prep.

Analytics

Summarize [Account Name]'s health, risks, and opportunities for an executive briefing. Include: - Health status and trend - Key wins from the last quarter - Active risks or concerns - Strategic opportunities - Recommended executive talking points

Executive Briefing on Any Account

On-demand account intelligence for leadership — no CSM required.

Meeting Prep

Executive Prep Note

Executive-ready briefing with business context and talking points.

Meeting Prep

**Expansion Brief:** Start with a 2-3 sentence expansion thesis: the strongest supported opportunity, why now or why not now, and the most important evidence. ### At a Glance | Dimension | Assessment | | --- | --- | | Expansion Posture | | | Current ARR / Revenue | | | Health | <explicit status/score or Unknown> | | Sentiment | | | Renewal Context | <date/status or Unknown> | | Last Engagement | <date/context or Unknown> | | Learning Readiness | | ### Expansion Signals Separate signals into two visual groups when both exist: **Explicit Customer Intent** - — . **Strength:** . **Source:** . **Readiness Signals** - — . **Strength:** . **Source:** . Omit an empty subgroup rather than padding it. Include only supported signals. ### Best Expansion Plays List up to 3 evidence-backed plays in priority order. Format each as: <1. Specific Opportunity> - **Why it fits:** - **Stakeholders:** - **Timing:** Now / Validate first / Later — - **Evidence:** <source tag(s)> If no specific play is supported, say "No specific expansion play is supported by the available evidence yet." ### Readiness & Blockers Use two concise subsections when supported: **What Helps** - — . **What Could Block Expansion** - — . Do not hide serious renewal/risk issues behind positive expansion signals. ### Recommended CSM Motion | Priority | Action | Objective | Timing | | --- | --- | --- | --- | | 1 | | | | Provide 3-5 actions. Favor validation before selling when the expansion signal is inferred rather than explicit. ### Confidence & Data Gaps - **Overall Confidence:** High / Medium / Low - **Key Gaps:** - **What would improve confidence:** <1-3 concrete questions/data points>

Expansion Analysis

Surface the strongest expansion opportunity for any account, backed by real signals, with a prioritized CSM action plan to move it forward.

Onboarding & Handoffs

Expansion Brief: Start with a 2-3 sentence expansion thesis: the strongest supported opportunity, why now or why not now, and the most important evidence. At a Glance Dimension | Assessment | |---|---| Expansion Posture | | Current ARR / Revenue | | Health | <explicit status/score or Unknown> | Sentiment | | Renewal Context | <date/status or Unknown> | Last Engagement | <date/context or Unknown> | Learning Readiness | | Expansion Signals Separate signals into two visual groups when both exist: Explicit Customer Intent — . Strength: . Source: . Readiness Signals — . Strength: . Source: . Omit an empty subgroup rather than padding it. Include only supported signals. Best Expansion Plays List up to 3 evidence-backed plays in priority order. Format each as: <1. Specific Opportunity> Why it fits: Stakeholders: Timing: Now / Validate first / Later — Evidence: <source tag(s)> If no specific play is supported, say "No specific expansion play is supported by the available evidence yet." Readiness & Blockers Use two concise subsections when supported: What Helps — . What Could Block Expansion — . Do not hide serious renewal/risk issues behind positive expansion signals. Recommended CSM Motion Priority | Action | Objective | Timing | |---|---|---|---| 1 | | | | Provide 3-5 actions. Favor validation before selling when the expansion signal is inferred rather than explicit. Confidence & Data Gaps Overall Confidence: High / Medium / Low Key Gaps: What would improve confidence: <1-3 concrete questions/data points>

Expansion Analysis

Surface the strongest expansion opportunity for any account, backed by real signals, with a prioritized CSM action plan to move it forward.

Onboarding & Handoffs

Export Product Data Without Leaving Your AI Tool

Pull feature adoption, user lists, and account data as CSV exports without building a report or opening PX admin.

Export a list of all users at enterprise accounts who have not used [Feature Name] in the last 30 days as a CSV so I can share it with the CS team.

Feature Docs Researcher

Researches what the Gainsight Customer Community already knows about a feature, pulling key steps from official docs and KB articles, recurring customer problems, and unanswered…

Find Inconsistent Tag Usage

See where tag sprawl exists across the community before deciding how to clean it up.

Find all the different tag variations being used for [topic] and show me how many posts are tagged with each one.

Using Skilljar, pull the full enrollment list for "[Course Name]." Show each learner's name and email, flag anyone enrolled in the past 7 days as new, and give me a total enrollment count. Filter by [Organization Name] if I only need one account's learners.

Find Out Who is Enrolled In a Course

Get an instant roster of everyone in a course so your CS team knows exactly who to support, follow up with, or recognize.

Student Management

Using Skilljar, find learners enrolled in "[Course Name]" for more than [30] days who haven't completed it. Show each learner's status (not started or in progress), name, email, and enrollment date. Group them by email domain, with the oldest enrollments first.

Find Students Who Stalled in a Course

Spot learners who started but never finished, ranked by how long they've been stuck, so you know exactly who to nudge first.

Analytics

How many app_error events happened in the last 7 days, and how does that compare to the number of users who interacted with [Knowledge Center Bot Name] in the same period?

Find the Gap Between Friction and Self-Serve Support

Identify how often users hit errors versus how often they're engaging with self-serve help content, so you know where a Knowledge Center gap might exist.

Analytics

Find Unused Content

Spot courses nobody is signing up for, so you can retire, refresh, or promote them instead of letting dead content pile up.

Using Skilljar, list live published courses that have had no new enrollments in the last [90] days, excluding any published within that window. For each, show the course, domain, publish date, total enrollments, and date of the last enrollment, sorted by fewest total enrollments first. Note which courses are hidden from the catalog or restricted to groups, since a low count may be expected for those.