Award Accepted On Stage at Pulse 2018 - The Industry Conference for Customer Success
[San Mateo, CA - May 29, 2018] – Gainsight™, the Customer Success company, honored WP Engine with the Sally award for excellence in Experience Health. The world’s leading WordPress digital experience platform was recognized for their use of the Gainsight platform to improve the customer experience by capturing and acting on customer feedback. WP Engine launched a program preparing customers for the 2017 holiday season, a critical time for their customers’ businesses, and ensured their websites were functional and reliable.
The award was given to the WP Engine team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.
“A core value at WP Engine is to be ‘customer inspired.’ We collect insights with every customer interaction to better deliver our expertise at scale to more than 80,000 customers in 135 countries and help them win online,” said Tina Dobie, Chief Customer Officer at WP Engine. “The Gainsight Customer Success platform has proven integral to that effort, delivering the right information and the comprehensive reporting our organization needs to be successful.”
“We congratulate and celebrate WP Engine for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About WP Engine: WP Engine is the world’s leading WordPress digital experience platform that gives companies of all sizes the agility, performance, intelligence, and integrations they need to drive their business forward faster. WP Engine’s combination of tech innovation and an award-winning team of WordPress experts are trusted by over 80,000 companies across 130 countries to provide counsel and support, helping brands create world-class digital experiences. Founded in 2010, WP Engine is headquartered in Austin, Texas, and has offices in San Francisco, California; San Antonio, Texas; London, England; Limerick, Ireland and Brisbane, Australia.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.