With ISO/IEC 42001 for AI Management Systems and ISO 27001, Gainsight strengthens its commitment to secure, responsible AI solutions
San Francisco, CA, — April 25, 2025 — Gainsight, a world-leading Customer Success platform, today announced that its Staircase AI customer intelligence solution has achieved ISO 27001 (ISMS) certification. Additionally, the team has obtained ISO/IEC 42001 certification, the first global standard for AI Management Systems. These certifications underscore Gainsight’s commitment to data security, ethical AI governance, and compliance with global standards.
“At Gainsight, trust and transparency are at the core of everything we do, as customer data requires the utmost protection,” said Ori Entis, Senior Vice President of Product, CS, and AI at Gainsight. “Achieving these certifications reinforces our commitment to ethical AI practices, ensuring fairness, privacy, and non-discrimination in development and use.”
According to Gainsight’s State of AI in CS Report, data privacy concerns are a leading barrier to AI adoption for Customer Success teams. “This is a valid concern, as sensitive customer data must be protected with rigorous protocols to prevent its misuse in various ML models and public Large Language Models (LLMs),” continued Entis, “Many teams are turning to purpose-built AI solutions when working with customer data to ensure proper data security.”
ISO/IEC 42001 establishes best practices for responsible AI governance, risk mitigation, and the development of ethical AI. This is complemented by ISO 27001, often considered table stakes for secure software, but still requires a rigorous review and approval that underscores the thoroughness of security measures. With both ISO certifications for Staircase AI and SOC2, Gainsight ensures it meets the highest security and compliance benchmarks, fostering customer transparency, accountability, and trust.
About Staircase AI by Gainsight
Staircase AI enables post-sale teams to monitor account health, engagement trends, and stakeholder relationships using real customer interactions. It ingests and analyzes data from email, Zoom, and Slack to provide real-time visibility into customer sentiment and behavior.
Unlike manual systems, Staircase automates the analysis of qualitative data to detect early signs of churn or expansion. It’s particularly useful for CS, Revenue, and RevOps teams that need to prioritize accounts, identify risk earlier, and coordinate action across Sales and CS.
Gainsight Security
Enterprises worldwide trust Gainsight to safeguard their critical customer data. With 50 percent of global CSMs leveraging Gainsight, the company is a reliable partner committed to long-term innovation and stability. In addition to Staircase AI achieving ISO 27001 and 42001 technical standards, Gainsight is:
- SOC 2 Type II compliant across all products
- ISO 27001 (ISMS) across all products
- HIPAA compliant across CS and PX products
- Certified Member of the EU-U.S. Data Privacy Framework (DPF), UK Extension to the DPF, and Swiss-U.S. DPF, across all products
To explore Staircase AI by Gainsight’s enterprise-grade certifications and approach to responsible AI, visit www.gainsight.com/security/staircase-ai. To learn more about Gainsight’s security practices, visit www.gainsight.com/security.
About Gainsight
Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Its innovative set of customer success, customer education, product experience, and community management products are used by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, starting and scaling customer acquisition, retention, and expansion has never been easier. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight at www.gainsight.com.
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Media Contact
Jocelynn Stidham
PR for Gainsight
jocelynn.stidham@gainsight.com
