Gartner® Magic Quadrant™ for Customer Success Platforms 2026
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Gainsight was named a Leader for the third consecutive year, positioned highest for Ability to Execute and furthest for Completeness of Vision.
Customer Success is evolving. The report shows how Gartner sees the market changing and how every vendor was evaluated, with strengths and cautions for each.
What’s inside
- Why AI is now a baseline expectation, and how agents are starting to take action, not just assist
- How MCP and headless approaches are extending customer data into enterprise AI tools
- How agents are changing coverage for long-tail accounts that can’t get high-touch attention
Read the Gartner® Magic Quadrant™ for Customer Success Platforms 2026 to learn more about the key benefits and critical requirements of effective Customer Success Platforms.
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.
By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.
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