Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in metrics such as customer’s health, satisfaction, and likelihood of expansion/churn

How do we address these challenges? Gainsight and many of our customers trust the DEAR Framework to help them understand and measure health scores

Download this datasheet to understand more about Gainsight Health Scores, including:

  • Why customer Health Scores matter
  • The four segments of the DEAR Framework
  • How to decide which data to trust and take action on

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