Gainsight CEO, Nick Mehta, and former COO, Allison Pickens, introduce The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift

The Customer Success Economy builds on the success of Gainsight’s first volume, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, released in 2016. Just four years later, it’s become required reading for thousands of recurring revenue businesses around the world. And Customer Success has evolved into a philosophy and practice that is infused into every part of an organization.

In this new book, Mehta and Pickens share how Customer Success is practiced at organizations across various industries.

Get an exclusive look at chapter one, plus the foreword written by Maria Martinez, Executive Vice President & Chief Customer Experience Officer at Cisco. Download the first chapter for FREE today!

About Gainsight

Gainsight’s innovative, customer-centric technology is driving the future of customer success and product experience. Our powerful solutions enable businesses to put the customer at the center of everything they do. Discover how hundreds of leading recurring-revenue businesses like Adobe, Box, GE Digital, and Workday use Gainsight to drive adoption, retention and expansion — schedule a demo today.

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