Step behind the curtain as we revisit the most electric moments from the Pulse mainstage—from the magic of AI agents to the community’s favorite CS spells. We'll reflect on what truly resonated, what many brought back from Oz to our own teams, and how it’s already influencing strategies. You’ll hear more about the future of CS, top session takeaways, and a glimpse into the playbooks we’re now putting into action.
Keynote: What the Wizard Taught Us
Pulse Unplugged is a virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first…
