Welcome to the grandest—or Grande-ist —stage of Customer Success: Pulse 2025!
Set against the dazzling backdrop of Las Vegas, a city synonymous with dreams and possibilities, our conference, themed around the beloved musical Wicked, promises to enchant and empower. On May 28th and 29th, Gainsight invites you to transform into students of Shiz University in the land of Oz, where innovation and ambition will meet at the intersection of customer success.
Let’s dive into all the magical tracks—and magic tricks—you can expect at Pulse 2025!
AI That Works for You
Just as Elphaba defies gravity, AI is defying the limits of customer success, soaring above traditional boundaries to drive unprecedented outcomes. The “AI That Works for You” track will delve into how generative AI is reshaping post-sales efforts. Imagine AI-assisted health scores and hyper-personalization that make your team more agile and proactive than ever before. This is where the hype of AI transforms into practical solutions that deliver real ROI, fundamentally altering customer engagement strategies.
Winning with Digital Customer Success
In a world where doing more with less is the new norm, the concept of Digital Customer Success is your broomstick for success. Like Glinda’s bubble helping her navigate the skies, Digital CS facilitates scalable success. Discover how communities, in-app experiences, and education initiatives empower users to become self-sufficient wizards, transforming challenges into opportunities. Attend this track to understand how digital motions can achieve massive scale without overstretching resources.
Advanced Gainsight Strategies
For those ready to move beyond basic spells and potions, the “Advanced Gainsight Strategies” track offers an in-depth look at customized processes and automation at scale. Channel your inner wizard, and learn how to optimize reporting and community engagement. These advanced tactics provide the tools to achieve tangible impacts on customer success metrics, ensuring your strategies are nothing short of magical.
Optimizing Rev Ops & CS Ops
While Las Vegas represents the wonder that is Oz, nothing behind the curtain works without the wizardry of Operations. This track underscores the vital role of Ops in enabling scalable, data-driven growth. Gain insights on aligning CS with RevOps to optimize segmentation and streamline handoffs, providing a seamless experience that increases retention and expansion revenue.
Future-Proofing Customer Success
Customer Success is ever-evolving, like the plot twists in Wicked. The “Future-Proofing CS” track equips you with strategic foresight, knowing when to scale and when to personalize. Learn from industry leaders who have mastered the art of customer engagement, balancing the innovation of AI with human intuition to grow influence and impact.
Leading with Empathy
In an age saturated with automation, the human touch in leadership is more critical than ever. The “Leading with Empathy” track will challenge you to empower teams, build resilience, and foster cultures that can withstand and thrive through change. Top CS leaders share their journeys, emphasizing that while technology transforms, leadership remains inherently human.
Mastering Gainsight Workflows: A Tactical Deep Dive
For those who want to perfect their craft, the “Mastering Gainsight Workflows” track offers a chance to streamline processes and spot risks like a seasoned dragon rider. From refining health scores to driving user adoption with in-app engagements, learn essential tips to make Gainsight an intuitive extension of your day-to-day operations.
Workshop Your Way to Growth
The final ingredient in our potion for success is practical application. Engage in hands-on workshops, where expert facilitators will arm you with growth strategies, playbooks, and the opportunity to walk away with actionable insights. Bringing theory to life, these workshops are designed to ignite your customer-led growth initiatives.
Register for Pulse 2025 Today!
Join us in Las Vegas, a land as vibrant and unpredictable as Oz itself, for Pulse 2025. It’s an unparalleled opportunity to connect, learn, and advance your customer success journey with the industry’s finest. Whether you’re defying gravity with AI or future-proofing your strategy, Pulse 2025 is your ticket to a transformational experience. We await your arrival at Shiz—and your pivotal role in the future of customer success—so register today.
