Customer Success leaders and practitioners, we get it—Pulse 2025 was an event packed with energy, innovation, and bold ideas that left everyone inspired to reimagine the customer journey. But if you weren’t able to join us in Las Vegas or are eager for a deeper dive into what you learned, we’ve got you covered. Introducing Pulse Unplugged 2025, a half-day virtual event that brings the most impactful insights from Pulse to your screen.
While Pulse is the flagship, in-person gathering that sparks transformative ideas for Customer Success (CS), Pulse Unplugged is the virtual encore designed to dig deeper. This event focuses on actionable strategies and frameworks tailored for leaders looking to drive real results. If Pulse was all about igniting inspiration, Pulse Unplugged is about sustaining it—helping you move from vision to execution in a way that works for your team.
Let’s take a closer look at what makes Pulse Unplugged a must-attend event.
What Is Pulse Unplugged?
Pulse Unplugged is a condensed yet comprehensive virtual experience that showcases the biggest ideas and strategies from our annual conference. Taking place on July 23, 2025, at 8:30am PT, this half-day event is your opportunity to reconnect with the ideas that are transforming Customer Success, all without leaving your desk.
At Pulse 2025, we explored how generative AI, digital scale, and innovative strategies are reshaping the way businesses approach post-sales growth. Pulse Unplugged builds on these themes, offering attendees deeper insights into the practical applications of these trends. Expect to hear from industry leaders, Gainsight experts, and forward-thinking practitioners as they share their playbooks, lessons learned, and bold visions for the future of CS.
Designed to be both accessible and impactful, Pulse Unplugged offers a front-row seat to actionable insights, regardless of whether you attended the in-person event. It’s an ideal way to revisit key topics, gain clarity on complex ideas, and leave equipped with the tools to make meaningful change.
Key Takeaways From Pulse Unplugged
Pulse Unplugged 2025 is packed with practical takeaways that you can apply immediately. Here’s a sneak peek of what you’ll discover:
- Generative AI in Action: See how top teams are leveraging AI to drive hyper-personalization, agile forecasting, health scoring, and risk detection. Learn how AI can shift your focus from reactive firefighting to proactive value delivery.
- Scaling with Digital Tools: Understand what digital scale really looks like, including strategies to build impactful 1:many programs using in-app guidance, community platforms, and education tools.
- Optimizing Processes for Efficiency: Discover how to align teams, improve handoffs, and fine-tune segmentation to maximize efficiency without sacrificing quality.
- Leadership Frameworks for Growth: Learn how to make data-driven decisions about when to scale, where to personalize, and how to integrate AI into your workflows to improve outcomes.
- Success Stories from Gainsight CSMs: Go behind the scenes with Gainsight’s own Customer Success Managers to see how they’re using AI for success planning, risk management, and meaningful engagement.
- Peer-Led Strategies: Hear from other CS leaders about real-world approaches to saving time, scaling efforts, and driving measurable impact.
Whether you’re focused on strategic planning for 2025 or simply looking to optimize your current processes, these insights will help you achieve more with less—without losing the human connection at the heart of Customer Success.
Why You Should Attend
Pulse Unplugged isn’t just a recap—it’s a chance to uncover the strategies, tools, and mindsets that are reshaping Customer Success as a growth driver. Whether you’re managing accounts, running CS operations, or leading a team, this event is designed to meet you where you are and help you level up.
By attending, you’ll gain:
- Practical, Ready-to-Use Strategies: Walk away with frameworks and tactics you can implement immediately to improve efficiency and drive outcomes.
- Insights from Industry Leaders: Hear directly from the innovators and practitioners who are pushing the boundaries of what’s possible in Customer Success.
- Clarity on AI’s Role in CS: Understand how to use AI to enhance—not replace—human connection, and explore what it means to create scalable, personalized experiences.
- Community and Connection: Join a virtual gathering of your peers to share ideas, challenges, and solutions that are shaping the future of the field.
This isn’t about theory or buzzwords; it’s about helping you navigate real-world challenges with proven strategies.
Event Details
Mark your calendars—Pulse Unplugged 2025 is happening on July 23, 2025, at 8:30 a.m. PT. This virtual half-day event will deliver the insights and inspiration you need to move your Customer Success strategies forward.
Ready to join? If Pulse was the spark, then Pulse Unplugged is the fuel to keep it burning. Don’t miss your chance to be part of this transformative experience.
Spots are limited so register now and let’s keep the momentum going—together!
