We’re Growing Up – and To the Right – With Our Customers Image

We’re Growing Up – and To the Right – With Our Customers

One of our core values at Gainsight is Success For All – we believe that success for our stakeholders—whether our customers, teammates, or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.

There’s nothing more rewarding than seeing Success For All in action and ultimately, in the numbers. As management guru Peter Drucker once said, “If you can’t measure it, you can’t manage it.”

Well, we measured it and today we are proud to announce that at the end of Q4 2014, we saw 357% year-over-year growth (4.5x growth over 2 years) and a 134% net renewal rate in FY 2014.

Over the past year, Customer Success has exponentially evolved from a movement into an industry. We are now seeing many leading enterprise companies join the discussion and contribute to shape the future of this industry. Many of these companies have identified Customer Success as a key priority for growth in 2015.

Jon Herstein, SVP Customer Success at Box believes, “Customer Success is a core value at Box and an important part of our subscription business model.”

That commitment is why we’re excited to welcome Box to the Gainsight family of awesome customers, as well as AppNeta, Glassdoor, LiveIntent, MobileIron, OpenDNS, Return Path, and SurveyMonkey, to name a few.

With many of the world’s largest brands living and breathing Customer Success, it points to the broader implication that the Customer Success industry is gaining serious momentum.

And things are just getting started.

Mirroring the growth of the industry, our annual Customer Success industry conference Pulse is expected to double the attendance size of last year’s conference. Entering its third year, Pulse will welcome more than 2000 attendees from across the world. We will be amplifying the voice of Customer Success to give attendees more opportunities to network and share best practices with their peers and to share more relevant content.

I hope to see you out there this year!