Introducing

Gainsight Agent Studio

Your CS workflows, built inside Gainsight.

Agent Studio is where you build, automate, and act on customer success workflows. The ones specific to your accounts, your data, your day. Build exactly what you want on a system designed for CS, not just AI.

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Your workflows, ready before you open your laptop.

Build repeatable flows that pull from your success plans, health scores and CTAs to create pre-loaded briefs and recommend actions taken only with your approval.

  • Create repeatable motions like a daily briefing prep or post-call follow ups

  • Approve suggestions to create CTAs, log outcomes, or success plans from within Gainsight Agent Studio

  • Build within your conversation, no admin setup or UI required

A digital interface in Gainsight Agent Studio shows pop-up cards titled "Build your nightly prep skill" and "Create meeting follow-up skill," both with options to edit or activate. The sidebar features navigation icons and a dashboard summary.

Build the dashboard view you've always needed. Just ask.

Ask Agent Studio to build entirely new dashboards and UI elements that fit your needs. One click away. Modified anytime, just by asking.

  • Create custom dashboards tailored to your portfolio and priorities

  • Build new page layouts, even your own version of success plans, fine-tuned for your business

  • Iterate with natural language, no dev tickets or sprint planning required

  • All within Gainsight’s governance and permissions

CS-specific skills built for post-sales.

Gainsight Agent Studio ships with a library of skills built specifically around CS workflows. Skills shaped by 15 years of running customer success at scale, and crowdsourced from the CSMs who know the work best.

  • Admins set company-standard skills so every CSM starts from a strong foundation

  • Individual CSMs can layer in their own skills on top, built right in the conversation

  • Gainsight continuously adds new skills based on how CS teams actually work

  • Models that know CS, that know what a stakeholder change in month three means for churn risk vs. month eleven

Native object knowledge

General-purpose AI tools hit a wall the moment your customer data, permissions, and workflows are behind enterprise software. Gainsight Agent Studio is different. Pre-wired with the right APIs and Gainsight data models, it comes with OOTB abilities to close your open CTAs, update a success plan, and document a verified outcome.

  • Reads and writes to the objects that matter: CTAs, success plans, timeline, health scores

  • No mapping, no manual connections required

  • Permissions, governance, and security model already inherited

  • Nothing acts on your behalf until you approve it

We pre-wired everything we know about customer success. Now, we're handing you the keys.

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