Ecommerce
Mid-Market
EMEA
Customer Success,

Switch To Gainsight Essentials Gives commercetools An Efficiency Boost

At commercetools, the previous customer success tool was limited in automation, lifecycle customization, and reporting. Switching to Gainsight Essentials not only met their current needs, but also provided a scalable solution for growth. Adopting Gainsight revolutionized their processes, enhancing visibility and efficiency in customer success management.

Gainsight has all the functionalities we needed at the moment, but also it’s a solution that can grow with us.

Nina Batlak
Customer Success Operations Manager at commercetools

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

Skilljar

Scale onboarding, boost adoption, and monetize customer education.