Gainsight Customer Success Demo Center

Get a closer look at Gainsight CS

See how the world's leading CS teams turn customer data into action and risk into revenue.

A dashboard in the Demo Center displays metrics for

Keep and Grow Your Customers

See how teams protect ARR and close expansion opportunities with AI driven insights into account and relationship level risk and sentiment signals in Gainsight.

Launch Demo

A flowchart showing an email sent to an audience via Gainsight CS, then a 10-day wait to see if it’s opened. If not opened, one path; if opened, another path leads to the Demo Center.

Deliver CS at Scale

See how Gainsight's Journey Orchestrator automates customer engagement across every stage of the lifecycle.

Launch Demo

A Demo Center dashboard displays a request for Abbett’s health status, summarizing “Abbett — health summary” and an “At Risk” red flag based on the last 30 days of Gainsight CS data.

Bring the Power of Gainsight CS to Your LLM with MCP

Bring real-time customer context from Gainsight into LLMs like Claude, ChatGPT, and Gemini so your team and AI agents can get instant account context, take action, and build smarter workflows without ever leaving where they already work.

Launch Demo

A computer screen displays an email compose window with recipient, template, and message fields, seamlessly integrated with Gainsight CS features. A sidebar lists contacts with last email details, offering a cohesive experience similar to Demo Center. The background has a blue gradient.

Send Personalized Customer Updates at Scale

Give CSMs a faster way to reach their book of business with targeted lists, personalized outreach, approved templates, and engagement tracking directly in Gainsight.

Launch Demo

Give Customers One Place to Stay on Track

Bring success plans, tasks, resources, goals, and progress into one shared workspace so customers always know what’s next and who owns it.

Launch Demo

A computer screen displays a Customer Success AI platform interface with an “AI hand-off analysis” section, highlighting “High urgency” and details about marketing team goals and automation improvements for a company.

See AI-Powered Customer Success in Action

See how Gainsight can help you detect risk and growth opportunities, recommend next steps, automate handoffs, and turn customer context into action across the customer journey.

Launch Demo

A chat window in the Demo Center requests a 30-second summary of a Gainsight CS instance. Bullet points showcase Customer Success stats like 523 DM objects, 86 active rules, and 15 active scorecards.

Get Up to Speed Faster with Admin CLI

Quickly understand your Gainsight instance, explore programs and workflows, and execute admin tasks with a single prompt so you can make an impact faster.

Launch Demo

A Gainsight CLI chat interface displays a request for scoring schemes and measures, followed by a table of CS configurations: Numeric (1-100) and Color (RYG), both with active status and a 0-100 range.

Manage Your Gainsight Instance with Admin CLI

Maintain scorecards faster with natural language commands to inspect, document, and update configurations while reducing configuration debt.

Launch Demo

A screenshot shows instructions for creating a “90-Day Renewal Outreach” program in Gainsight CS, emailing enterprise customers 90 days before renewal using their assigned CSM, and validating—but not publishing—the program.

Build Journey Programs Faster with CLI

Describe the journey you want in natural language to create and validate Journey Orchestrator programs, then review saved drafts in Gainsight before launch.

Launch Demo

A screenshot shows a query in Gainsight CS CLI for customers with ARR over $100K renewed in 90 days, grouped by CSM, displaying results for Sally McField: 2 accounts, $383,000 ARR, company and renewal data.

Analyze Customer Data Faster with CLI

Query and analyze data across Gainsight objects, perform cross-object analysis, surface insights, visualize findings, and generate reports that are ready to use in Gainsight.

Launch Demo

A screenshot of a data management dashboard in the Gainsight CS Demo Center shows maintenance and data load tasks with rule names and their last run statuses, such as “SUCCESS” and “PARTIAL SUCCESS.” The interface has a clean, white and blue design.

Build and Debug Rules Faster with CLI

Review existing rules, inspect run history, troubleshoot issues, and build new rules without working directly in the Gainsight UI.

Launch Demo

A computer screen displays code for creating an AI feature adoption scorecard in Gainsight CS, including command-line instructions, outputs, and checks for the availability of the gs-admin CLI tool—an essential resource often used by Customer Success teams during Demo Center sessions.

Track Every Configuration Change with CLI

Maintain a clear audit trail of every configuration change so you can quickly understand what changed, when it happened, and trace issues back to the source.

Launch Demo

A computer screen displays a project management dashboard with navigation menus, tasks, and updates focused on Customer Success, including messages about client accounts. The clean interface features white and blue design elements.

Bring Gainsight Into Claude

Use Gainsight data, AI agents, and workflows directly in Claude to build live artifacts, prep for calls, update customer records, and take action without working in the Gainsight UI.

Launch Demo

A screenshot of a dashboard interface with a sidebar menu, conversation list, and chat window showing a discussion about the Customer Success start-of-day dashboard in Gainsight CS.

Introduction to new AI capability within Gainsight CS: Agent Studio

See an art of the possible and feature teaser for new AI functionality coming soon to Gainsight CS, which will provide an AI workspace directly within the UI to help streamline workflows and value for CS teams.

Launch Demo

A computer screen displays a report titled “Expansion Brief: Emerald Merchants” in Gainsight CS, summarizing business readiness and assessments, with sections visible for dimension and assessment details.

Gainsight for Agentforce: The Context Layer Behind Retention and Growth

Gainsight equips Salesforce's Agentforce + Slackbot with the customer context it needs to act intelligently: surfacing health scores, relationship signals, and account history so AI agents can drive retention and expansion, not just automate tasks.

Launch Demo