Europe
The 2025 GameChanger Awards
Congratulations to our 2024 Europe GameChanger Winners!
The GameChanger Awards recognize and celebrate Gainsight's European customers who leverage Gainsight products to change the game of Customers, Product Experience, Community, Education, and AI.
These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and might have superpowers. Does that sound like you? We thought so!
Nominations for the Europe GameChanger Awards are now closed. Winners will be announced live at Pulse Europe 2025 in Dublin!
Are you a GameChanger?
The GameChanger Award Categories & Descriptions
The Architect
The Architect award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. They are adept at creating a space that is not only informative and helpful but also fosters a sense of belonging and connection.
The Challenger
The Challenger award recognizes an organization that has not only weathered unforeseen challenges but has emerged stronger, showcasing an unwavering commitment to the success of their people, customers, and community. Even in the face of uncertainty, this Challenger thinks beyond products and strategic plans, focusing on the positive impact they can have on the people they serve.
The Dream Team
This award honors a trailblazing organization that has taken a strategic, multi-pronged approach to fortifying customer loyalty and accelerating success across the lifecycle. The Defender exemplifies a proactive and insight-driven strategy—leveraging the full power of the Gainsight platform, from Customer Education to Customer Success, Community, Product Experience, and beyond—to reduce churn, enhance adoption, and empower users at every touchpoint.
Whether through dynamic learning programs, deep customer insights, in-product engagement, or scalable community-led support, this organization equips its customers with the tools, knowledge, and experiences they need to thrive. This award celebrates visionary leaders who recognize that true customer resilience is built through knowledge, connection, and proactive engagement—transforming the customer journey into a durable shield against churn and a catalyst for growth
The Golden Skillet
The Golden Skillet Award celebrates outstanding customer education programs that leverage Skilljar by Gainsight to foster innovation, deliver tangible business results, and provide exceptional learning experiences. These accolades acknowledge companies that excel in educating, engaging, and empowering their customers, setting a high standard for excellence in customer education.
The Transformational Leader (VP or above)
Share how you (or someone else on your team) has driven transformative change within your organization by elevating customer success and product experience as strategic priorities. The Transformational Leader personifies a deep understanding of the customer journey, leveraging Gainsight’s comprehensive platform to implement innovative solutions, drive measurable results, and ultimately achieve sustainable growth.
The Visionary: AI
This Visionary award recognizes an organization that has blazed a trail of innovation by harnessing the power of AI to redefine customer success. The Visionary embodies a forward-thinking spirit, leveraging Gainsight’s AI features to gain unparalleled insights, optimize experiences, and anticipate future needs. This award celebrates pioneers who have transcended the ordinary, using AI as a compass to navigate the ever-evolving customer landscape and achieve remarkable results.
Award Qualifications
Award submissions are open to all Gainsight customers. Nominations will be accepted 18 July - 12 September, 2025
IN ORDER TO WIN – You agree to the GameChanger Terms listed below.
- Your results must have been achieved between January 2024 – July 2025
- Your business is located in Europe for the Pulse Europe GameChanger awards and in the United States for the Pulse US GameChanger awards.
- Submissions must include substantial quantitative and qualitative results.
- Please submit your nomination using this template.
- For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.
GameChanger Award FAQs
- Can you submit more then one nomination? Yes, each company can apply for up to 2 categories
- What makes a good submission? A submission that shows data and numbers to support your case, and shows the outcomes your received have a much higher chance of winning, then those that do not show data. To help you, we’ve put together this submission template as well as this PDF to show what makes a winning submission.
- What form does the submission need to be in? Please submit your nomination in PPT or PDF format using this submission template, no later than 12 September, 2025!
- Will my submission be published without my consent? No. However, submitting a nomination is your formal agreement to collaborating with Gainsight on a customer story, regardless of the outcome of your nomination.
- What makes a winning submission? Check out this PDF to see what makes a winning submission.
- What do winners receive? Winners will receive ONE free ticket to Pulse, a custom GameChanger award presented during the Pulse Europe Keynote, recognition in a Gainsight blog post, a surprise gift, branding recognition, bragging rights, and so much more!
- Where can I read about past winners? You can read about past GameChangers in the Gainsight Community, or in our Blog!
- When will winners be announced? Winners and runner ups will be notified about the status of their submission in October 2025, and announced publicly at Pulse Europe 2025.
- When will the Europe GameChanger Awards Open? The Europe GameChangers will open on 18 July 2025, and be announced at Pulse Europe in November 2025!
GameChanger Award Terms
Submitter grants approval to use company logo and name in marketing assets including but not limited to GameChangers. You warrant that you are the sole owner of the Content and have full power and authority to enter into the Agreement and that the Content does not infringe any intellectual property rights or contain any scandalous, libelous or unlawful matter. You shall defend, indemnify and hold Gainsight, and their respective officers, directors, employees, agents and other representatives harmless from all third-party actions, suites or claims (collectively, “Claims”) arising from an infringement of any trademark, service mark, patent, copyright, or other intellectual property rights of any third party, including but not limited to Gainsight’s use of the Content. Gainsight shall have the right to approve counsel chosen by you to defend the Claim. In the event a conflict arises in defense of any Claim, Gainsight shall have the right to engage independent counsel, chosen and compensated by Gainsight, participate in the proceedings adjudicating and settling the Claims. Submissions will be converted to case studies post Pulse and do not require additional approval. Submitters agree to collaborate on case studies should additional information be needed. Submitters may be additionally asked to complete G2 review, testimonial video, or follow-up webinar.
About Gainsight
Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at www.gainsight.com.