Congratulations to our 2021 GameChanger Award Winners!

Hear from the 2021 GameChanger Award Winners

The Visionary Award, Jamf

Learn how Jamf earned the Visionary award by reimagining their health score and leading the future in customer operations.

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The Challenger, RD Station

Hear how RD Stations Customer Success and Professional Services teams are changing the game with dashboards and tracking performance.

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The Dream Team, PTC

Learn how PTC is changing the game of what they have done and bringing it to the next level by paving a clearer path for their customers.

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The Defender, SAP Concur

Learn how SAP Concur is approaching their Defender award as a stepping stone to continue to evolve their global digital team.

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The Transformational Leader, Software AG

Learn how the Software AG team is pushing the customer success field forward with their complex set of products with Gainsight CS and Gainsight PX.

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Are You a GameChanger?

The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and just might have superpowers. Sound like you? We thought so!

Nominations will open in May, 2022. Winners will be announced live at Pulse 2022!

The GameChanger Award Categories & Descriptions


The Visionary knows that without a unified view of their customer data, their teams wouldn’t have the full picture of what their customers need to achieve outcomes. These leaders and teams have mastered using 360 views, scorecards, and advanced reporting to shift their teams from reactive to proactive. Please share examples and metrics.
This year’s winner: Jamf


This award recognizes an organization that has not only risen to the occasion to take on unforeseen challenges but has found solutions to thrive with an uncompromising dedication to the success of the individuals in their organization, their customer base, or their community. Even in the face of uncertainty, this business thinks beyond their products and their strategic plans and sets their sights on the positive effects they can have on the humans who they impact.
This year’s winner: RD Station


How has Gainsight helped future-proof your business? Describe the impact Gainsight has had on your team’s ability to identify areas of risk to increase your product adoption, improve retention, accelerate expansion, and decrease churn. Please include metrics.
This year’s winner: SAP Concur


The Experience Maker is hyper-focused on improving the experience of their customers and personalizing relationships at scale. How have you been able to harness the power of Gainsight to better leverage analytics, surveys, playbooks, journey orchestrator, and more to align and coordinate your organization around your customers? Please share examples.
This year’s winner: Sonatype


The real secret of customer-centric organizations is their ability to build deep partnerships that span organizational boundaries. How have you brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships? Please share your collective strategy, shared goals, and any technology leveraged.
This year’s winner: PTC


Share how you (or someone else on your team) has driven material change in your organization by transforming customer success and product experience into a key driver of growth by leveraging Gainsight.
This year’s winner: Software AG


Award submissions are open to all Gainsight customers. Nominations will open in May 2022.


Results must have been achieved between May 1st, 2021 to May 31st, 2022.

Submissions must include substantial quantitative and qualitative results.

Please submit as a Microsoft Word .DOC or Adobe .PDF, including any supporting screenshots or data.

For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.


About Gainsight

Gainsight’s innovative, customer-centric technology is driving the future of customer success and product experience. Our powerful solutions enable businesses to put the customer at the center of everything they do. Discover how hundreds of leading recurring-revenue businesses like Adobe, Box, GE Digital, and Workday use Gainsight to drive adoption, retention and expansion at