Congratulations to our 2022 GameChanger Award Winners!

Are You a GameChanger?

The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, and Community. These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and just might have superpowers. Sound like you? We thought so!

Nominations opened on June 1, 2022 and closed on July 7, 2022. Winners will be announced live at Pulse 2022!

The GameChanger Award Categories & Descriptions


The Visionary knows that data is at the heart of growth. Whether they are diving into product analytics, using 360 views, scorecards, community activity, or behavioral data, they know that they can’t provide their customers with the value they deserve without the data. Please share examples and metrics.
2021 Winner: Jamf


This award recognizes an organization that has not only risen to the occasion to take on unforeseen challenges but has found solutions to thrive with an uncompromising dedication to the success of the individuals in their organization, their customer base, or their community. Even in the face of uncertainty, this business thinks beyond their strategic plans and sets their sights on helping humans first.
2021 Winner: RD Station


How has Gainsight helped future-proof your business? Describe the impact Gainsight has had on your team’s ability to identify areas of risk to increase your product adoption, improve retention, accelerate expansion, and decrease churn. Please include metrics.
2021 Winner: SAP Concur


The Experience Maker is hyper-focused on improving the experience of their customers and personalizing relationships at scale. How have you been able to harness the power of Gainsight to better leverage analytics, surveys, playbooks, journey orchestrator, and more to align and coordinate your organization around your customers? Please share examples.
2021 Winner: Sonatype


The real secret of customer-centric organizations is their ability to build deep partnerships that span organizational boundaries. How have you brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships? Please share your collective strategy, shared goals, and any technology leveraged.
2021 Winner: PTC


Share how you (or someone else on your team) has driven material change in your organization by transforming customer success and product experience into a key driver of growth by leveraging Gainsight.
2021 Winner: Software AG


Award submissions are open to all Gainsight customers. Nominations opened on June 1, 2022, and closed on July 7, 2022.


Your results must have been achieved between June 2021 and June 2022.

Submissions must include substantial quantitative and qualitative results.

Please submit as a Microsoft Word .DOC or Adobe .PDF, including any supporting screenshots or data.

For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.

Nominate Your Company For a GameChanger!


About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at