Congratulations to our 2022 GameChanger Award Winners!

Are You a GameChanger?

The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, and Community. These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and just might have superpowers. Sound like you? We thought so!

Nominations closed on April 6, 2023. Winners will be announced live at Pulse 2023 in San Francisco!

The GameChanger Award Categories & Descriptions


The Visionary knows that without a unified view of their customer data, their teams wouldn’t have the full picture of what their customers need to achieve outcomes. These leaders and teams have mastered using 360 views, scorecards, and advanced reporting to shift their teams from reactive to proactive. Please share examples and metrics.
2022 Winner: Seismic; 2021 Winner: Jamf


This award recognizes an organization that has not only risen to the occasion to take on unforeseen challenges but has found solutions to thrive with an uncompromising dedication to the success of the individuals in their organization, their customer base, or their community. Even in the face of uncertainty, this business thinks beyond its products and its strategic plans and sets its sights on the positive effects they can have on the humans who they impact.
2022 Winner: Okta; 2021 Winner: RD Station


How has Gainsight helped future-proof your business? Describe the impact Gainsight has had on your team’s ability to identify areas of risk to increase your product adoption, improve retention, accelerate expansion, and decrease churn. Please include metrics.
2022 Winner: Druva; 2021 Winner: SAP Concur



The Digital Customer Success Disrupter is living proof that we are moving into the next era of customer success. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. They don’t just think about success for a few customers, they set out to accomplish success for all customers. As a result, their companies reap the rewards of stronger adoption and customer retention.
New award category for 2023!


The Experience Maker is hyper-focused on improving the experience of their customers and personalizing relationships at scale. How have you been able to harness the power of Gainsight to better leverage analytics, surveys, playbooks, journey orchestrator, and more to align and coordinate your organization around your customers? Please share examples.
2022 Winner: ADP; 2021 Winner: Sonatype


The real secret of customer-centric organizations is their ability to build deep partnerships that span organizational boundaries. How have you brought together teams like Customer Success, Sales, Product, and Marketing to create deeper customer relationships? Please share your collective strategy, shared goals, and any technology leveraged.
2022 Winner: Inovalon; 2021 Winner: PTC


Share how you (or someone else on your team) has driven material change in your organization by transforming customer success and product experience into a key driver of growth by leveraging Gainsight.
2022 Winner: Dealerware; 2021 Winner: Software AG



The Architect thinks outside the box when it comes to building the best community for their users. You are knowledgeable about creating a community that is of help across an entire customer journey, and also know how to create personal 1-on-1 relationships with your customers. Please share examples of how you have built a community to create a better user experience for your customers.
2022 Winner: Zapier


Award submissions are open to all Gainsight customers. Nominations closed on April 6, 2023.


You agree to the GameChanger Terms listed below.

Your results must have been achieved between February 2022 and February 2023.

Submissions must include substantial quantitative and qualitative results.

Please submit as a Microsoft Word .DOC or Adobe .PDF, including any supporting screenshots or data.

For the best chance of winning, we encourage submissions to be as thoughtful and detailed as possible.

Nominate Your Company For a GameChanger Award!


GameChanger Award Terms

Submitter grants approval to use company logo and name in marketing assets including but not limited to GameChangers. You warrant that you are the sole owner of the Content and have full power and authority to enter into the Agreement and that the Content does not infringe any intellectual property rights or contain any scandalous, libelous or unlawful matter. You shall defend, indemnify and hold Gainsight, and their respective officers, directors, employees, agents and other representatives harmless from all third-party actions, suites or claims (collectively, “Claims”) arising from an infringement of any trademark, service mark, patent, copyright, or other intellectual property rights of any third party, including but not limited to Gainsight’s use of the Content. Gainsight shall have the right to approve counsel chosen by you to defend the Claim. In the event a conflict arises in defense of any Claim, Gainsight shall have the right to engage independent counsel, chosen and compensated by Gainsight, participate in the proceedings adjudicating and settling the Claims. Submissions will be converted to case studies post Pulse and do not require additional approval. Submitters agree to collaborate on case studies should additional information be needed. Submitters may be additionally asked to complete G2 review, testimonial video, or follow-up webinar.

About Gainsight

Gainsight’s innovative platform helps companies of all sizes and industries drive durable growth through customer-led and product-led strategies. It offers a powerful set of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at the heart of innovation. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Box use Gainsight at