Imprivata Recognized by Gainsight™ for Customer Success Excellence Image

Imprivata Recognized by Gainsight™ for Customer Success Excellence

Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success

[San Mateo, CA – May 29, 2018] –  Gainsight™, the Customer Success company, honored Imprivata with the Sally award for excellence in Success Planning. The healthcare security company was recognized for their use of the Gainsight platform to capture client objectives and progress, and for measuring the success of their customers by milestones achieved, versus the monetary value they provide.

The award was given to the Imprivata team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA.

“We are honored to be recognized for this award. Building customers for life is in our DNA and our Customer Success team is focused on driving outcomes for our customers based on their unique environments,” said Roelf Kuitse, Director of Customer Success at Imprivata. Awards like this help to validate our hard work and Sally will stand proudly in the middle of our departments workspace, ensuring the hard work continues!”

“We congratulate and celebrate Imprivata for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”

About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.

About Imprivata: Imprivata®, the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers ubiquitous access, positive identity management, and multifactor authentication. Imprivata enables healthcare securely by establishing trust between people, technology, and information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit

About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at

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