Capture client objectives and track progress as you help your customers achieve their goalsSCHEDULE A DEMO
To truly deliver success, you must capture a customer’s desired outcomes very early on and deliver on them throughout their journey. With Success Planning from Gainsight, you can systematically capture customer objectives, collaborate across teams and with customers, and demonstrate success to drive retention and growth for your business.
Align on customer objectives
Enable your team to capture, document, and align around your customers’ desired objectives.Success Plans
Leverage Playbooks, scorecards, and collaboration capabilities to deliver and track outcomes for Customer Success.Playbooks
Monitor progress towards goals and export results to show proof of progress with customers at their quarterly business reviews.Scorecards
Demonstrate progress on objectives
Deliver on objectives throughout the customer journey and share successes with customers at their quarterly business reviews.Reporting & Dashboards
Key Performance Indicators
- Drive increased retention by capturing and delivering on a customer’s specific desired outcomes
- Increase potential for expansion by demonstrating the achievement of objectives
Software & Advisory Services Provider Revamps Customer Journey and Improves CSAT by 10% and Net Retention by 20%
This Software & Advisory Services Provider used the Gainsight Elements framework to advance their Customer Success Maturity from Insights & Actions to Outcomes. This case study focuses on their adaptation of the Stakeholder Alignment & Success Planning Elements, which were customized from Gainsight’s prescriptive approach to address the specific needs of the company.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo