Glossary

Importance Of Net Promoter Score

Today, you must sell continuously to retain customers and minimize churn. Customer success management is all about keeping customers happy. One important customer satisfaction metric is the Net Promoter Score (NPS). Use Gainsight's free NPS calculator tool to quickly calculate your NPS Survey score.

The Net Promoter Score (NPS) is a relationship survey that helps you understand whether your customers would recommend you to others. You can trigger auto email alerts when an NPS drops below a certain level. You can use the NPS to optimize your customer engagement plans.

The Gainsight customer success platform identifies up-sell opportunities, reduces churn, and increases product adoption. You can leverage customer purchase history to determine the health of your customer base. To learn more about Gainsight's customer success platform and how it can improve your Net Promotor Score, visit https://www.gainsight.com/demo/.