RESOURCES
Ideas to Inspire Your Next Big Win
Cost of Retention Calculator
Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…
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Net Promoter Score Calculator
Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…
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Logo Retention Rate Calculator
Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…
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Expansion Percentage Calculator
How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…
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Gross Renewal Rate Calculator
This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…
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Net Renewal Rate Calculator
This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…
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Customer Success Budgeting Template
Use this template to help itemize your budget requests for the next fiscal year.
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Valuation Calculator
Measure how your revenue and company valuation will grow with Gainsight.
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