Ebook / Guide
How Gainsight Customers Are Scaling CS Differently
Share a few contact details and we'll provide you with a link to access the content.
The annual Customer Success Index surveys 400+ companies on how they’re scaling CS, adopting AI, and tying their work to revenue. This year, we broke the data down by Gainsight customers vs. non-customers to see what sets them apart.
Spoiler: the gaps are real. Across spend efficiency, AI adoption, digital coverage models, and revenue accountability, Gainsight customers consistently came out ahead.
Download the report to see:
- What Gainsight customers spend on CS, while maintaining accountability for retention, adoption, and outcomes
- Where the biggest AI adoption gaps show up
- How Gainsight customers support more accounts per CSM through digital-first and pooled coverage models
- Which revenue metrics Gainsight customers are more likely to track