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Customer-centric strategies to drive growth

Pulse 2026 Day One Recap: The Map Has Changed and We’re Owning the Outcome

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3 Mindful Tips for Surviving AI Acceleration

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How AI Is Changing the CSM Role: From Knowledge to Context

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Customer Success – How Hard Can That Be? thumbnail
Blog Post • March 5, 2013

Customer Success – How Hard Can That Be?

“So what if there are applications being built for Customer Success? That certainly doesn’t make them necessary. I mean, c’mon, how hard can it really…

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Blog Post • October 10, 2012

Tracking Customer Success ROI

A tricky question I get asked all the time from those running Customer Success organizations is “How do you determine the ROI of a Customer…

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A Word From Dan Steinman, Our Chief Customer Officer thumbnail
Blog Post • July 17, 2012

A Word From Dan Steinman, Our Chief Customer Officer

I am so excited to be part of the Gainsight team, embarking on this great adventure with all of them, and with the entire Customer…

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