Anyone who knows me is painfully aware that I’m a diehard Pittsburgh Steelers (NFL football) fan. I’m “that guy” with the Steelers jerseys, t-shirts, socks, paintings, helmets, bumper stickers, fight songs…even a Steelers wallet. As a child, I dreamed of oneday quarterbacking my team to the Super Bowl.
Unfortunately, due to a tragic lack of any physical coordination whatsoever, I soon recognized my need for a backup plan. And though I never made it to the Steelers, I’ve been fortunate to work with and coach a number of great teams over the years. Every time I join a new team, I get to start out as a rookie all over again – and that’s amazing. With that in mind, I’m thrilled to join the team at Gainsight (formerly JBara Software) as CEO.
- The Opportunity: Every business is switching to a model (SaaS, cloud, pay-for-performance) where vendor success depends on customer success. So this problem is only going to get bigger over time. And I had viscerally felt the pain at LiveOffice.
- The Customers: Jim and the team had built an amazing product with no venture funding and attracted market leaders like Marketo, Eloqua, Informatica, Jive Software, Xactly, DocuSign and others to use the solution.
- Our Values: Although we had different words for them, Jim and I felt the same way about what we wanted in our company. So our eventual shared values of Golden Rule, Success for All and Child-like Joy came together easily.