A smiling man wearing glasses uses a laptop. The image features logos for REPORT, FeverBee, and Gainsight, highlighting expertise in community platforms, all set against a blue gradient background. This visual captures the essence of collaborative insight found in the Buzz Report 2026.
Ebook / Guide

FeverBee’s Buzz Report 2026: Evaluating The Top 13 Community Platforms

Choosing the right community platform is a critical decision for any organization building or growing its community, and this year the decision comes with a…

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Ebook / Guide

The New Rules of Retention: Uncovering Expansion Earlier

Most expansion opportunities don’t announce themselves. Customers can have a healthy account, a responsive champion, a renewal on track, and still, the deal doesn’t happen.…

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Smiling woman holds a tablet against a pastel, circular gradient background, highlighting the potential of AI in online communities. Logos for Forrester and Gainsight are visible, along with the word “REPORT.”.
Research & Reports

AI Unlocks The Potential Of Online Communities

You’ve built the community. You know it drives value. Getting the rest of the business to see that has always been the hard part.  AI…

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A person in a green blazer smiles while proactively using a tablet, standing against a blue background with the word “EBOOK” and a book icon in the top left corner, embodying an engaging approach to retention.
Ebook / Guide

The New Rules of Retention: Building a Proactive Renewals Motion

A proactive renewal motion doesn’t start at 90 days out. It starts at onboarding. The Customer Success teams winning renewals today are building toward the…

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Smiling woman in glasses and a plaid blazer stands with arms crossed on a blue background with a purple glow and a star graphic. The word "EBOOK" and a book icon appear in the top left corner, highlighting insights on Customer Success for businesses exploring Build vs Buy decisions.
Ebook / Guide

Build, Buy, or Both: A Customer Success Leader’s Guide to AI Agents

Customer Success teams have gotten more efficient with AI, but renewal outcomes haven’t kept pace. The problem isn’t adoption of AI, it’s that most AI…

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Ebook / Guide

The Community Migration Guide

Written by Richard Millington, founder of FeverBee. Sponsored by Gainsight. Richard Millington, one of the world’s leading experts on online community strategy and community-led growth,…

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A smiling woman with curly hair holds a tablet, standing in front of a blue background with abstract shapes. The word "EBOOK" and a book icon appear in the top left corner, highlighting insights into retention and revenue outcomes.
Ebook / Guide

The New Rules of Retention: From Risk Signals to Revenue Outcomes

Risk is only a crisis if you catch it late. When you catch it early, it’s an opportunity to adjust.  The problem is that most…

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Customer Education AI Prioritization Template

Most Customer Education teams don’t have an AI problem. They have a starting-point problem. They jumped in, tried things, some of it worked, some of…

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Two people stand together smiling while looking at a tablet, exploring retention intelligence. The woman wears a yellow top and glasses; the man has on a checked shirt and glasses. Abstract blue graphics decorate the background.
Ebook / Guide

The New Rules of Retention: From Adoption Tracking to Retention Intelligence

You have adoption data, but can you draw a clear line from that activity to renewal likelihood? Metrics like usage, logins, and active users are…

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Ebook / Guide

AI-Ready Academy Advisor: The Customer Education Toolkit That Works With You

Consider this your working sidekick for customer education and academy experiences…not a whitepaper, not a checklist, just a toolkit that feels like having a really…

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Digital ad featuring the title "Gartner Market Guide for B2B Community Platforms," a "Download now" button, and a report preview. The Gainsight logo appears in the bottom left corner on a blue background.
Ebook / Guide

Gartner ® Market Guide for B2B Community Platforms

The 2026 Gartner ® Market Guide for B2B Customer Community Platforms has recognized ten vendors as Representative Vendors, including Gainsight.  In this report, Gartner states…

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Ebook / Guide

The New Rules of Retention: Onboarding Outcomes

Most CS teams treat onboarding like a project: a kickoff, a checklist, and a handoff. But in a Gainsight poll of CS practitioners, only 22%…

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A woman with curly hair and glasses, wearing a green blazer, smiles with folded arms in front of a blue background featuring "EBOOK / GUIDE," a digital interface graphic, and an AEO Checklist for building your 90 day Community.
Ebook / Guide

A 90 day Community AEO Checklist

Your community is already shaping the answers LLMs give your prospects. The question is whether you’re shaping them intentionally or leaving that to chance. Here’s…

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A woman in a gray checked blazer holds a tablet, with illustrated web interface icons—including a checkmark, star, and menu—overlaid in front of her, highlighting the 90 Day AEO Checklist on a blue gradient background with circular patterns.
Ebook / Guide

90 Day AEO CE Checklist

Your customers aren’t searching the way they used to. They’re asking answer engines, expecting answers fast, and glossing over ‘general’ context while digging for details…

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A digital tablet displays an eBook titled "What Sets Gainsight Customers Apart," featuring text and bar graphs. The tablet stands on a rock against a blue background with circular patterns, highlighting Customer Success and Scaling CS.
Ebook / Guide

Data from CS Index 2025: What Sets Gainsight Customers Apart

The annual Customer Success Index surveys 400+ companies on how they’re scaling CS, adopting AI, and tying their work to revenue. This year, we broke…

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Dark blue graphic featuring the Gainsight logo and white text: "Driving Predictable Growth: How Gainsight and SAP enhance AI-driven customer success.
Ebook / Guide

Driving Predictable Growth: How Gainsight and SAP Enhance AI-Driven Customer Success

Companies running on SAP have strong foundations — solid operations, reliable systems of record, and well-established sales and service processes. But when it comes to…

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An ebook cover featuring interface elements for AI tools, toggles for "Staircase AI," "Customer Success," and "Customer Teams," plus a dashboard with success plans data, set against a dark blue gradient background with abstract lines and icons.
Ebook / Guide

How Customer Teams Are Using MCP

Why Your Customer Team Needs MCP (And What It Actually Is) AI adoption is accelerating for post-sales teams, but value depends on one thing: customer…

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A man with curly hair, glasses, and a beard stands with arms crossed in front of overlapping screenshots of online community and accessibility features, including text, buttons, and menus.
Ebook / Guide

The Community Impact Kit: Prove Outcomes Across Every Org

The value is already there. It’s in the questions members ask right before they churn. The workarounds spreading thread to thread. The product gaps hiding…

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A bar chart from the 2025 Gartner Critical Capabilities report shows Gainsight leading customer success management platforms with a top score of 4.58, followed by Planhat and ChurnZero.
Ebook / Guide

Gartner® Critical Capabilities for Customer Success Management Platforms

Your CS platform choice shapes whether your team drives retention and expansion or just tracks activity. This report gives you the benchmark to evaluate that…

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A website interface mockup for Inspiration Studio illustrates steps to create an online academy: "Set Your Brand," "Design Your Navigation Bar," and "Build Your Page," with a blue button labeled "Download Your Academy Mockup.
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Skilljar Academy Inspiration Studio

Stop wondering what a better customer academy could look like. See a personalized preview of your future Skilljar homepage—built in just a few clicks. What…

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A smiling woman in a yellow blouse holds a tablet. Text reads: “Ebook: The New Blueprint for Customer Success Leaders—How Modern CS Teams Are Redesigning CS in the AI Era.” Gainsight logo appears at the bottom.
Ebook / Guide

The New Blueprint for Customer Success Teams: How Leading Companies Are Redesigning CS in the AI Era

Customer Success has outgrown the traditional CSM team. CSMs were adapting and innovating long before formal models and playbooks were created, but the modern CSM…

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A confident woman and man stand side by side, smiling with arms crossed, against a blue background featuring growth metrics and a white book icon labeled "DCS Index Report 2026" in the top left corner.
Ebook / Guide

The (D)CS Index Report: Metrics, Teams, and Systems Driving Growth in 2026

Clicks, logins, and content views are no longer enough to prove that Digital CS is driving real business impact. AI is raising expectations, adoption is…

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Ebook cover titled "The Revenue Leak Repair Manual: 7 Hidden Revenue Risks to Fix Fast" by Gainsight, featuring a smiling woman with blonde hair on a light blue background.
Ebook / Guide

The Revenue Leak Repair Manual: 7 Hidden Risks

Most CROs are now accountable for more than just net-new revenue. They’re expected to retain and expand existing customers. But the systems built for Sales…

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A group of four people sit around a table with laptops and papers, engaged in discussion. The image is framed by a blue background with the Gainsight logo and "E-BOOK" in the top left corner, highlighting a leadership playbook for next gen leaders.
Ebook / Guide

Stop Managing Community. Start Running It: The Playbook for Next Gen Leaders

We partnered with Led by Community to capture real, off-script conversations with leaders behind programs like Microsoft’s global MVP community and product-led communities shaping roadmap…

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A woman in a green blazer smiles. On the left, a dashboard showcases the CS Index Report with a churn score of 26, highlighting key trends including a 30% downward trajectory and 7 highly engaged customers generating $21,763 in revenue. The portfolio summary displays company data below.
Datasheet

2025 CS Index Report: 5 Trends Powering Europe’s Customer Success Evolution

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Two women stand together, smiling and looking at a tablet. The image is framed in a circular border on a blue background with "EBOOK" and a book icon in the top left corner, highlighting Customer Success and positive outcomes.
Ebook / Guide

The Customer Success Index 2025: Outcomes Over Everything

After a year of AI disruption and SaaS belt-tightening, Customer Success is being redefined. Today, CS is being reshaped by efficiency pressures, AI breakthroughs, and…

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A smiling man in glasses and a suit is centered in a circular frame with blue and purple abstract rings, embodying the role of a Community Operator, set against a dark blue background infused with AI-inspired design elements.
Ebook / Guide

A Community Operator’s Playbook for the Era of AI + “No-Click”

The “no-click” era is here. AI tools and search engines now summarize your content, surface the answer elsewhere, and never send the traffic back. This…

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Illustration of a woman holding a checklist clipboard with checkmarks, a chatbot icon above, and abstract technology-themed background elements—highlighting post-sales programs in the agentic era.
Ebook / Guide

AI Agent Readiness Checklist

Make Sure Your Post-Sales Programs are Ready for the Agentic Era. AI Agents promise to take on the tedious, repetitive work so your team can…

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A 2025 Gartner Magic Quadrant chart displays Customer Success Platforms, positioned by "Ability to Execute" and "Completeness of Vision." The dark blue background features the Gartner logo in the bottom right corner.
Ebook / Guide

Gartner® Magic Quadrant™ for Customer Success Platforms 2025

Gainsight is named a Leader in the Gartner® Magic Quadrant™ for Customer Success Platforms 2025 and positioned highest for Ability to Execute and furthest for…

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A blue gradient quadrant chart compares Customer Success Platforms by strength of offerings and strength of strategy. Forrester names Therapy, Counsel, and Clearimpact as leaders; Gainsight, Plural, and Chartnote are strong performers; others are contenders.
Ebook / Guide

Forrester Names Gainsight a Leader in Customer Success Platforms

The role of customer success is no longer just about renewals; it’s about revenue, alignment, and scale. In this Forrester Wave, Gainsight was named a…

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Ebook cover titled "The Agentic Blueprint: How Modern CS Teams Can Scale With AI Agents" features an illustrated network of user icons and connected nodes, highlighting agentic strategies for retention. Gainsight logo at the bottom left.
Ebook / Guide

The Future of Retention Is Agentic

Customer Success is shifting. Everyone gets why AI Agents matter. The real gap is how to deploy them, and whether your org is ready to…

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Ebook cover titled "Scaling on the Fly Using Digital Strategies: A Digital Customer Success Playbook" with photos of authors Kate Seale and Jen Browning Peters. Gainsight logo is at the bottom left, highlighting the Customer Success Journey on a blue background.
Ebook / Guide

From Scrappy to Scalable: Inside TrustRadius’ Digital Customer Success Journey

TrustRadius didn’t have time to wait for more headcount. Their CS team was supporting thousands of accounts with just a few people, and growth wasn’t…

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A smiling woman wearing glasses and wireless earbuds holds a smartphone. Text reads: "Gainsight EBOOK. Re-Architecting Digital Experience Teams: Skills, Structure & Strategy." Light blue background highlights the focus on digital teams and strategy.
Ebook / Guide

Re-Architecting Digital Experience Teams: Skills, Structure & Strategy

If you work in Customer Education, Community, Product Education, or Digital CS, you already know: org charts are messy, titles don’t match responsibilities, and everyone…

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A promotional banner for the ebook “Singular’s Scalable Customer Retention Strategy Using AI.” It showcases a man in a white shirt and blue jacket, highlighting Singular, Gainsight, and AI-Powered Customer Intelligence.
Ebook / Guide

How Singular Scaled Retention with AI-Powered Customer Intelligence

Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more…

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A blonde woman in glasses and a beige suit sits holding a smartphone. On the left, a digital assistant interface greets "Hi Jane!" and lists tasks like Net Revenue Retention, next best actions, and meetings. A speech bubble reads, "Can you show me which accounts are high priority?.
Datasheet

Taking CS Into the Agentic Future: A Decade of Evolution

Explore how AI and Agentic systems are reshaping the way leading companies drive growth and serve their customers.

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A blue and purple abstract graphic shows icons orbiting central toggle buttons with user and star symbols, connected by circular lines, highlighting Agentic AI’s role on a dark gradient background.
Datasheet

Redefining the Role of the CSM in the Age of Agentic AI

What to automate, what to own—and how to scale customer success without sacrificing relationships.

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