Resources Library

You’ve moved past “nice-to-have” training. You know customer education touches everything—onboarding, retention, upsell, product adoption, and beyond. This playbook shows you how to make that…

Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…

If you’re facing a migration decision with Khoros, you’re not alone—and you don’t have to figure it out on your own. We’ve helped countless enterprise…

Customer expectations are higher than ever, and staying ahead requires more than just intuition. It takes intelligent insights, proactive action, and the ability to anticipate…

Finding the right AI-driven Customer Intelligence tool can feel overwhelming, but it doesn’t have to be. Our Customer Intelligence Tool Buying Checklist breaks down the…

For Gainsight’s executives, eliminating churn isn’t just a strategy—it’s a daily practice powered by AI. This executive guide reveals how Staircase AI by Gainsight delivers…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses across sectors.…

Choosing the right community platform is a critical decision for any organization building or enhancing a community. To help you make an informed choice, Gainsight…

Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…

This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.

Gainsight is named a Leader in the Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and furthest for…

Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…

Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…

Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…

Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…

It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…

Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…

It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…

A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…

Customer Success is at a turning point, and AI is the leading charge on change. In this guide built for modern CS leaders, we break…

It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…

Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…

Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…

We analyzed 100k+ data points to uncover true Churn warning signs in 2024. Churn is proving to be one of the biggest challenges for B2B businesses…

Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn’t merely about satisfaction; it’s…