A man in a tan blazer smiles while looking at his phone. Surrounding him are graphics showing portfolio summary stats—including 132 companies, $146.17M revenue growth, and a CSAT score of 95.69—powered by advanced CRM tools.
Datasheet

CSP + CRM: The Ultimate Revenue Growth Engine

Broken Collaboration: Shared tool, separate workflows—handoffs and coordination still break down. Opportunity Cost: Limits your ability to scale CS and grow existing accounts.

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Calculator

Staircase ROI Calculator

Traditional programs miss critical warning signs, leaving you blindsided by churn. But what does that really mean for you? Use our calculator to see how…

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Ebook / Guide

A CRO’s AI Guide To Converting Customer Success Into Revenue Growth

Growth for B2B businesses is getting harder, and new logo acquisition alone just doesn’t cut it anymore. Even Gainsight has had to make the shift.…

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A woman and a man work together at a desk with a laptop. Text reads: "The CE Pro Playbook: 7 Must-Have Plays to Pivot from Cost-Center to Revenue-Driver. Onboarding and customer education that drives growth. Skilljar by Gainsight.
Ebook / Guide

7 Must-Have Plays for Customer Education That Drives Growth—Not Just Onboarding

You’ve moved past “nice-to-have” training. You know customer education touches everything—onboarding, retention, upsell, product adoption, and beyond. This playbook shows you how to make that…

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Smiling woman with curly hair wears a sleeveless olive top and necklace, standing in front of a light blue background featuring "EBOOK" and an open book icon—highlighting insights for Chief Revenue Officers from the New Growth Playbook.
Ebook / Guide

The New Growth Playbook for Chief Revenue Officers

Revenue leaders are facing a strategic inflection point. Customer acquisition alone can’t sustain growth, and CROs are rethinking the role Customer Success plays in protecting,…

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A person in glasses and an orange sweater stands outdoors, smiling. Next to them, a digital interface outlines the journey of migrating from Khoros, with messages like "Welcome to our community" and "Ask a Question," surrounded by icons and a list of members against a dark blue backdrop.
Ebook / Guide

Tips to Prepare For A Community Migration

If you’re facing a migration decision with Khoros, you’re not alone—and you don’t have to figure it out on your own. We’ve helped countless enterprise…

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Ebook / Guide

How Gainsight’s CCO Uses AI to Stay Ahead on Customer Retention

Customer expectations are higher than ever, and staying ahead requires more than just intuition. It takes intelligent insights, proactive action, and the ability to anticipate…

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A person with short dark hair and a beard, wearing a green shirt, is smiling while looking at an AI tool displayed on their tablet. Seated in a bright room with a sloped ceiling, they appear engaged and thoughtful. The light blue background adds to the room's inviting atmosphere.
Ebook / Guide

AI Tool Solution Buying Checklist

Finding the right AI-driven Customer Intelligence tool can feel overwhelming, but it doesn’t have to be. Our Customer Intelligence Tool Buying Checklist breaks down the…

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A woman in a green blazer smiles. On the left, a dashboard showcases the CS Index Report with a churn score of 26, highlighting key trends including a 30% downward trajectory and 7 highly engaged customers generating $21,763 in revenue. The portfolio summary displays company data below.
Datasheet

CS Index Report: 4 Key Trends In Europe

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A confident man in a suit smiles with arms crossed. Dashboards show a churn score of 26, 7 highly engaged customers, and “10K+ Customers Monitored.” “EBOOK” highlights an executive guide to preventing churn and boosting customer retention.
Ebook / Guide

An Executive’s Guide to Preventing Churn

For Gainsight’s executives, eliminating churn isn’t just a strategy—it’s a daily practice powered by AI. This executive guide reveals how Staircase AI by Gainsight delivers…

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Benchmark

The Customer Success Index 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

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Research & Reports

The 2024 Customer Success Index: Coming of Age

As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses across sectors.…

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Cover of FeverBee's 2024 Buzz Report, titled "Evaluating the Top Enterprise Community Platforms," featuring a digital art display with illuminated geometric shapes on a dark background.
Research & Reports

FeverBee’s Buzz Report – Evaluating The Top Six Community Platforms

Choosing the right community platform is a critical decision for any organization building or enhancing a community. To help you make an informed choice, Gainsight…

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A man with glasses and a beard smiles while holding a tablet, pointing at it. The colorful gradient background frames a speech bubble that says, "Can you tell me the top account risks needing exec attention?" Another bubble replies, "Of course! With AI insights from CSM!
Ebook / Guide

From Basics to Brilliance: Learn to Master AI as a CSM

Don’t just ride the AI wave—own it! This comprehensive eBook cuts straight to the chase, turning everyday CSMs into AI-powered superheroes. AI will move you…

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Ebook / Guide

10 Ways Staircase AI Will Land Your Next Deal

This step-by-step guide helps you uncover new revenue opportunities quickly, with AI-powered insights that cut through the noise.

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A Gartner Magic Quadrant chart from August 2024 showcases Customer Success Platforms categorized into Leaders, Challengers, Visionaries, and Niche Players. Notable companies like Gainsight, Totango, OneWelcome, Portnox, ClientSuccess, Vendict, and Custify are featured prominently.
Research & Reports

Gartner® Magic Quadrant for Customer Success Platforms

Gainsight is named a Leader in the Gartner® Magic Quadrant for Customer Success Platforms. Gainsight was positioned highest for Ability to Execute and furthest for…

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The CFO Guide to Churn in 2024 Report
Research & Reports

The CFO Guide to Churn in 2024

Churn prevention doesn’t just stop fund leakage, but also contributes to increasing customer loyalty and account expansion. By analyzing real data from thousands of B2B…

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Benchmark

Get The Inside Track On Effective Customer Expansion

Stop letting revenue slip through the cracks. The real gold? It’s already in your customer base. The State of Customer Expansion reveals the secrets of…

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Ebook / Guide

How To Turn Healthy Customers Into Proactive Advocates

Customer Advocacy has proven to be a powerful way to drive growth. But, if you’re starting your advocacy program from scratch, what should be your…

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A bearded man in glasses smiles and flexes his arms against a colorful, abstract backdrop. The text reads: "Empowering customers to seize success" and "Scaling customer success through digital self-service strategies.
Ebook / Guide

Empowering Customers To Take Success Into Their Own Hands

Your Guide to Scaling Customer Success Through Digital Self-Service Strategies Is your team stuck on repeat and putting out the same old fires? It’s time…

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A man in a black t-shirt smiles while looking through binoculars, much like exploring self-serve solutions, against a colorful gradient background.
Datasheet

8 Signs It’s Time for Self-Serve Solutions

It’s time to let self-service do what it does best—handle the basics while you tackle the big stuff. Scale faster, free your team from the…

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A woman with blonde hair and glasses holds a tablet, smiling confidently. She's in front of a gradient background with circular graphics depicting business icons like a graph, handshake, and gears. "EBOOK" and "Grow with our Customer Success Platform" appear at the top left.
Ebook / Guide

Buyer’s Guide: Select A Customer Success Platform To Grow With

Don’t risk your customer success strategy on technology that can’t scale with you. This Buyer’s Guide cuts through the noise and gives you the straight…

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Ebook / Guide

Sink Surprise Churn & Win Big in the Staircase Revenue Hunt

It’s time to level up your game—because during Dreamforce, Gainsight is turning San Francisco into a real-life treasure hunt. With Staircase AI, you’ll never get…

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A smiling man holding a laptop is centered on a pink and orange background with colorful circles. Two smaller circles show people smiling. Text reads: "Gainsight The State of Community 2024 – exploring community in customer success.
Research & Reports

The State of Community in Customer Success Report

A community can be a cornerstone of modern customer success strategy. From Fortune 100 companies to emerging startups, customer communities are reshaping how companies engage…

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Benchmark

The State of Community in Customer Success 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

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Ebook / Guide

Your 6-Step Guide to Launching Your Customer Academy

Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…

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Ebook / Guide

How to Leverage AI as a CS Leader with Human-First Results

Customer Success is at a turning point, and AI is the leading charge on change. In this guide built for modern CS leaders, we break…

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Ebook / Guide

The State of AI In Customer Success, 2024 Report

It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…

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Ebook / Guide

Buyer’s Checklist: Customer Success Solution

Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…

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Benchmark

The State of AI in Customer Success 2024

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

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Ebook / Guide

FeverBee’s Successful Community Management Course

“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…

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Two professionals, a man in a navy blazer and a woman in a striped blouse, stand smiling with arms crossed on a blue background with the word “EBOOK” and an open book icon in the corner—highlighting strategies to grow your customers through an online community platform.
Ebook / Guide

How to Keep & Grow Your Customers with an Online Community Platform

Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…

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Unlocking Customer Growth - A Mandate for Efficiency ebook cover
Ebook / Guide

Empowering Customer Success As An Engine For Growth

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

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Text graphic with the words: "How to Efficiently and Repeatedly Identify Value Stories to Tell." Logos for Update AI, Gainsight, and The CCO Club appear at the bottom on a blue background.
Ebook / Guide

How to Efficiently and Repeatedly Identify the Right Value Stories

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

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Ebook / Guide

Unlock the Power of Gen AI in Customer Success with Our Exclusive Ebook!

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

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Ebook / Guide

10 Steps to Community Success in B2B Software

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

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